Ahmed Samir

• Managing network infrastructure, coordinating IT projects, providing technical support
to users, and ensuring compliance with security protocols. also liaise with vendors for
procurement, manage IT assets, and develop strategic IT policies.
• Managed projects for companies like (AZ Home Quick Step - Tiba Steel - Global
Development - ENG, etc.)
• Manage Barracuda Firewall
• Trend micro antivirus
• Manage and troubleshoot Cisco UCCX, CUCM, and Cisco Finesse
• Vmware ESXi
• QNAP Storage backup server and Employee Data.
• Generate monthly reports for the IT Department using Cisco reports, service Disk
Ticketing System, Paper cut, and local Dashboard and recording calls for the CS
Department.
• Manage and monitor Hikvision Camera record and backup videos inside and outside
HQ using Hikvision backup tools.
• Implement and plan infrastructure in any new Branch
• Change IVR timing and voices by CCX Editor
•

• Windows Server 2012:
• Active Directory
• DHCP, DNS, Group Policy, Print server.
• Windows 10 and user troubleshooting
• Sophos firewall and endpoint user
• Network troubleshooting
• Microsoft Office 365 administrator
• Ingram micro marketplace
• Controlling users rights and permissions.
• Manage Windows Server 2012 R2 (Domain Server, DHCB, Active Directory and Group
Police).
• Microsoft 365 Cloud Administrator.
• Resolving support tickets in a fast and professional manner and comply to agreed Service
Level Agreements.
• Ensure all support coming in on emails, phones and conversations is logged in the support
system
• Install and configure operating systems.
• Monitor and maintain the computer systems and networks.
• Diagnose hardware and software faults and solve technical and application problems, over
the phone, either remotely, or in person.
• Training all of the companys backup engineers.
• Evaluate system potential by testing the compatibility of new programs with existing
programs
• Administering DHCP, DNS, network printers, and file and print servers.
• Administrator with Go Daddy Renewal.
• Manage and edit Website WordPress.