Head
Qatar National Bank
مجموع سنوات الخبرة :16 years, 4 أشهر
Heading a team of RMs, setting sales strategy and plans to achieve all volume, revenue and profit targets.
•Develop collaborative partnerships with other business lines within the bank.
•Supervise and mentor the team in surpassing objectives.
•Maximize RMs information, product awareness and minimizing complaints.
•Making sure the RMs are customer focused and working to maximize the effectiveness for sales and distribution.
•Address customer and employee satisfaction issues promptly.
•Mange and guide RMs’ team, coaching and motivating new talents.
•Direct all operational aspects including distribution operations.
•Solve problems of non-routine nature (such as validity, insufficient funds, and frauds)
•Determine the demand for QNB products and services and enhance our propositions, monitor our competitors and identify potential customers.
•Monitor the market closely through reviews and experimentation.
•Supervise, cross-train, and develop staff to handle several products effectively.
•Conduct regular review and analysis on customers’ portfolios.
•Develop plans to cope with changing volumes during the day.
Develop plans to cope with changing volumes during the day.
Coaching, grooming & developing RMs, in team of productivity, motivation & recognition.
High Light:
•Made contribution and received an awarded for the top performance 2014 and 2016
•Recognized and honored as 2012 staff of the year
•Honored with Black Champion certificate from MetLife Aico 2016
Achieved the following:
Rewarded 2011/ 2013/ 2014/2016 Top service manager of the year.
✓ 128% of YTD Budget with growth of 48%over 2014 same period and 85%over 2013 same period
✓ 162% of YTD achievement on financial budget with growth performance showing 52%over 2012 same period in
Bancassurance revenue.
Retail sales team.
•Provide Retail employees with action plans.
•Coaching the CSOs and branch employees to achieve their goals.
•Providing management with the market competitors updates.
•Managing yearly bank campaigns.
•Manage the branch employees to achieve the fixed deposits Targets.
•Ensure that branch operations are efficient to achieve the objectives of the bank.
•Develop sales efforts to achieve the targets and branch profit objectives.
•Ensure overall compliance and operational risk control in accordance with bank regulatory policies and procedures.
•Develop collaborative partnerships with other business lines.
•Horner of Managing retail sales expansion and established two new branches (Achieving 144% of YTD targets with a growth 170% over the same period last year 140 Million for the overall branch.
Allianz Group
Allianz Group
American Business 2007
American Business 2007
Business communication
Business communication
Small Business management
Small Business management
Human Resources Management
, coaching and support branch employees on developing managing and growing profitable customer relationships.
•Achieve the banks' business and financial targets.
•Provide all employees with plans.
•Answer audit reviews, develop corrections and prepare reports to bank management.
•Coach the CSO’s branches employees to achieve their goals.
•Conduct regular review and analysis on customers’ portfolios.
•Ensure overall compliance and operational risk control in accordance with bank regulatory policies and procedures.
•Develop collaborative partnerships with other business lines.
•Supervise, cross-train, and develop staff to handle several products effectively.
clients and setting up meetings, either within an office environment or in clients' homes or business premises.
•Conduct -depth reviews of clients’ financial circumstances, current provision and future aims.
•Analyze information and preparing plans best suited to individual clients' requirements.
•Research the marketplace and providing clients with information on new and existing products and services.
•Design financial strategies.
•Assist clients to make informed decisions.
•Research information from various sources, including providers of financial products.
•Promote and selling financial products to meet given or negotiated sales targets.
•Negotiate with product suppliers for the best possible rates.
•Liaise with head office and financial services providers.
•Liaise with other professionals, such as estate agents, and solicitors.
•Keep up to date with financial products and legislations.
•Produce financial reports.
•Contact clients with news of new financial products or changes to legislation that may affect their savings and investments.
•Meet the regulatory aspects of the role, e.g. requirements for disclosure, costs of the services provided and the advised products.
sales team leaders and senior sales executives.
•Achieve the banks' business and financial targets.
•Provide team with sales strategy plans.
•Keep track of client information provide MIS reports.
•Create sales leads channels for my team, analyze sales trends, carry out market research and act as representatives of the organization at various events such as trade events.
•Monitor the market closely through reviews and experimentation
new business prospects in specific geographic areas through cold calls.
•Interacts with existing customers to increase sales of the bank's products and services.
•Provide accurate product related information to all the bank’s customer (Potential and existing)
•Sales assigned bank products in a proper, professional and efficient manner and ensure that nothing damage the reputation or business of the bank.
•Assist in identifying customer needs to meet by existing products and the implementation of new products and services.
•Assist and practice in public relation activities that aim to improve the bank image in market.
•Maintain and develop cross-selling transactions through cultivation of a
•Maintain personal contacts with individuals through business calls and cross selling.
•Serve as a sophisticated customer contact point in cards, loans, collections, funds transfers, bank drafts, remote banking services, as well as other services.
Achievements
Awarded
•Anti-money Laundering Specialist 2017
•Black Champion certificate from MetLife Alico 2016
•First Champion from Allianz Company 2015
•Champion on Boarding New Wealth Accounts
Bussiness
Law