Ahmed Shalbhy, Customer Service Officer

Ahmed Shalbhy

Customer Service Officer

Ecco outsourcing

Location
Qatar - Doha
Education
High school or equivalent, Faculty of Art French language
Experience
14 years, 6 Months

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Work Experience

Total years of experience :14 years, 6 Months

Customer Service Officer at Ecco outsourcing
  • Egypt
  • My current job since December 2015

Back Office Team)
•Answer customers' questions and give advice on available services, such as deposit accounts, bonds and securities.
•Compile information about new accounts, enter account information into computers, and file related forms or other documents.
•Refer customers to appropriate bank personnel.
•Interview customers to obtain information needed for opening accounts or renting safety deposit boxes.
•Inform customers of procedures for applying for banking services, such as ATM cards, direct deposit of cheques and certificates of deposit.
•Obtain credit records from reporting agencies.
•Collect and record customer deposits and fees, and issue receipts.
•Investigate and correct errors upon customers' request using customer and bank

Team member at Complain
  • United Arab Emirates
  • January 2006 to January 2007

compliance to all rules and regulations set by the company.
•Checking stock available in the restaurant and compare it with daily stock need.
•Good communication with all departments.
•Working as a

at Fresh juices production co
  • United Arab Emirates
  • January 2001 to January 2006

monthly reports.
•Handling All Items In Store
•Generated the monthly stock reports.
•Marketing company’s products with all hotel in Egypt.

Education

High school or equivalent, Faculty of Art French language
  • at October University
  • January 2006

6

Specialties & Skills

Languages

Arabic
Expert
English
Expert
French
Expert