senior technical support specialist
logical International
Total years of experience :17 years, 8 Months
Manage Server and Install new software windows server.
Manage printer and fax and wireless devices.
Manage Exchange cloud
Monitoring performance, resources, security network.
Install all new software to all pcs
Installation new network in new factory.
AHMED MAREI SHATTA
…………………………………………………………………………………………………………………………………………………………..
E-mail:
Phone: +201097710999 / +2 057-3470508 / +971503046550
Certificates& Training courses:
Microsoft Certification ID: 8172650
MCITP (Microsoft Certified IT professional) server administrator on windows server 2008. CN: E164-7872
MCSE 2003(Microsoft Certified Systems Engineer) training center
CCNA (Cisco Certified Network Associate).
MCSA (Microsoft Certified Solutions Associate). CN: E164-7874
MCTS (Microsoft Certified Technology Specialist) Windows Server 2008 Active Directory. CN: E140-8630
MCTS Windows Server 2008 Network Infrastructure. CN: E138-7207
ISA Server (Internet Security and Acceleration Server 2006) CN: C718-5121
ICDL (international Computer Driving License). SN: UN11011740
Security + / N+
English Course (General Cambridge English course).
Microsoft Office.
Photoshop.
CCTV
Install, Configure And Support:
Installing, configuration and troubleshooting:
o Active directory and domain service.
o DNS server.
o DHCP server.
o File/Print Server.
o Application Server (IIS).
o Windows system updates service (WSUS).
o ISA server 2006.
Configure LAN and WAN by CISCO routers and switches
Routing Protocol (RIP, OSPF and EIGRP) - VLAN - NAT - STP - ACL - VTP.
Configuration and Management Console DNS, DHCP, routing, Remote access, IPsec, wins.
Managing backup systems.
Manage remote assistance.
Manage Group policy (GP), network policy server (NPS).
Create, change, and delete user accounts.
Manage Windows desktop operating environments.
Manage and configure server Microtik.
Installation Windows XP, Windows 7, windows 8, windows Servers.
Managing User Accounts, Managing Access to Resources Group policies.
Creates-maintains user groups on the local network server, Network operations &monitoring.
Maintains passwords, data integrity and file system security for the desktop environment.
Upgrades, installs and troubleshoots networks, networking hardware devices and software Wireless networking.
Configure CPU, memory, and disk partitions.
Repair and recover from hardware or software failures.
Install new /rebuild existing computers and configure hardware, services, settings, storage, etc.
-Experiences:
Senior technical support at logical International (Dubai)
From Jan 2015
• Manage Server and Install new software windows server.
• Manage printer and fax and wireless devices.
• Manage Exchange cloud
• Monitoring performance, resources, security network.
• Install all new software to all pcs
Installation new network in new factory
Network Administrator at CCS
June 2006 - February 2014 (5 years 1 month)
• Network infrastructure :designing, Planning and maintenance of networks of institutions, hospitals, hotels, and companies with 2 engineers
• Linking companies branches together with wireless high connections
• installation of cameras CCTV
• Wired and wireless Network Administration.
• Manage Group policy.
• Monitoring network.
Technical support at DRAGON NET
February 2004 - November 2005 (1 year 10 months)
• Installation Windows.
• Configure CPU, memory, and disk partitions.
• Repair and recover from hardware or software failures.
• Install new /rebuild existing computers and configure hardware, services.
• Install servers Microtik.
• Maintenance of computers and Wireless network by bullet & Nano, Pico station.
Education:
Bachelor of computers and Management Information Systems (RAS El-BAR).
Grade : Good high.
Thank you for your time.
