CORE OPERATIONS MANAGER
Zain KSA
Total years of experience :8 years, 5 Months
CORE OPERATIONS MANAGER - Zain KSA, Riyadh, Saudi Arabia Nov 2013 - Present
• Manager for Zain's Core network operations across the kingdom of Saudi Arabia.
• Managing of Zain multi-vendor managed services operations, mainly focusing on Core network domains
which include Circuit Switching, Packet Switching, EPC/LTE, Internet Service Providers (ISPs) and international gateways.
• Participated in 40% OPEX savings for Zain KSA.
• Managing vendor SLA's as well as network and operational KPIs.
• Set the departmental strategy ensuring it is in line with corporate and business strategies.
• Ensure the department's readiness to cater for Zain's marketing and market requirements.
• Ensure daily operations are efficient and optimized, according the processes and SLA's.
• Reviewed and participated in laying out Zain KSA's Core network blueprint/roadmap until 2017.
• Main interface with commercial departments ensuring awareness of upcoming products/services.
• Approve vendor payments according to SLA fulfilment.
CUSTOMER PROJECT MANAGER Vodafone España - Madrid, Spain Jul 2011 - Feb 2013
• Customer Project Manager for IMS network modernization projects including SW upgrades, HW swaps and new site introduction with budgets ranging from 500K to 2.5M Euros.
• IMS network upgrade to 12A, New CSCFs swap to NSP 6.1, IMS new test lab, IMS 3rd and 4th site
deployment projects, IPWorks swap to IPWorks 7.0, MPBN Swap from Cisco to Smartedge 600 routers,
SOEM upgrade to IPTNMS. Three projects were delivered with up to 20% cost saving and 1.5 months before schedule.
GLOBAL ACCOUNTS (Ericsson Clients)
PROGRAMME MANAGER - MarocTel Account - Rabat, Morocco Feb 2013 - Aug 2013
• Programme Manager for the IMS and TSS modernization project for MarocTel with a total business value of 11M Euros. The project is considered as a Top-Key project in RMED region.
• Control the overall financial and operational status of the project in RMED region.
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• Aligned the project's overall strategy with the company strategy in the region.
• Direct and continuous interaction with Heads of Operation and PMO in both region RMED and hub Maghreb.
• The modernization includes introduction of new nodes, HW expansions, swaps and SW upgrades of IMS
Core Nodes.
• (CSCF, HSS, MTAS, MRFP, IPWorks & SBG) in two redundant sites, BGF roll-out in 12 remote sites, RCS
service launch (PGM, MiO & RCS Client), IP Centrex service, EMA & EMM swap and upgrade, OSS
upgrade, TSS expansion and IS-MGw roll-out.
CONTRACT FULFILLMENT RESPONSIBLE Orange Spain - Madrid, Spain Jan 2013 - Feb 2013
• Contract Fulfillment Responsible (CFR), services scope and costing for the Packet Core evolution sales
opportunity as a network preparation for LTE introduction.
CUSTOMER PROJECT MANAGER - Ericsson España Madrid, Spain Jan 2011 - Aug 2013
• Customer and Total Project Manager for core and system integration projects with budgets varying from 500K to 11M Euros for different operators with in RMED region.
• Contract Fulfilment Responsible (CFR) for business opportunities and for services scoping/costing.
• End-to-end delivery of core projects from analysis phase to project closure as well as ensuring that project
goals are met and the customer's business requirements are fulfilled according to contractual agreements.
• Continuous management of project's scope (to avoid scope creep), cost, time/schedule, risk and resources.
• Defining the adequate and most suitable delivery models with local and global competence domains to ensure high efficiency and performance with lower costs.
• Budget creation, financial performance measuring and monitoring.
• Reporting project financials and operational progress/status to internal and external steering groups as well as RMED's operations leadership team.
• Manage change, formulate action plans, mitigate risk to minimize schedule delays/cost deviation.
CUSTOMER PROJECT MANAGER Vodafone Global Account - Madrid, Spain Jan 2011 - Jul 2011
• Customer Project Manager (CPM) /Contract Fulfillment Responsible (CFR) for Core sales opportunities and projects for Vodafone Global Account. Sales opportunities and project budgets ranging from 500K to 3.5M
Euros.
GLOBAL ASSIGNMENTS (Within Ericsson)
MTN Nigeria Lagos, Nigeria Dec 2010 - Jan 2011
• Blade Cluster FOA product introduction
Ericsson China (Global Services Center) Beijing, China Aug 2010 - Dec 2010
• Lead the global technical transformation programme from GSDC Spain to GSC China.
• Define GSC global support polices and processes.
• Transfer competence to the local engineers to be able to remotely deliver projects
• Core Expert setting remote delivery policies for integration/implementation activities in GSC
Medital Morocco Casablanca, Morocco May 2010 - Jun 2010
• All IP Migration
CORE TEAM LEADER - Ericsson Sudan, Khartoum, Sudan Jun 2006 - Dec 2008
• Support, integration, SW upgrades and HW Swaps for Zain and MTN Sudan and Vodafone Egypt.
NETWORK DEPT. SUPERVISOR - Soul Of Creation Co. Ltd (SOC), Khartoum, Sudan Jan 2003 - Aug 2004
Master of Business Administration (MBA) Jan 2012 - On-going Manchester Business School - The University of Manchester, UK
Bachelor of Engineering with Honours Oct 2001 - Sep 2005 Sudan University of Science and Technology Major: Electronics Engineering and Telecommunication