Customer Support Executive
Communication Center – Ramses Hilton
Total des années d'expérience :31 years, 7 Mois
A customer oriented and excellent communicator possesses,
experience as
Process reservations by mail, telephone, telex, cable, fax or central
reservation systems referral.
Handle daily correspondence, respond to enquiries and make reservations as
needed make sure that files are kept up to date.
Process reservations from the sales office, other hotel departments, and
travel agents.
Knowing the type of rooms available as well as their location and layout.
Configuring rates on the hotels property management system.
Create and maintain reservation records by date of arrival and alphabetical
listing & prepare letters of confirmation.
Communicate reservation information to the front desk.
Process cancellations and modifications and promptly relays this information
to the front desk.
Understand the hotel's policy on guaranteed reservations and no-shows.
Process advance deposits on reservations.
Track future room availabilities on the basis of reservations.
Help develop room revenue and occupancy forecasts.
Prepare expected arrival list for front office use.
Getting information about areas of interest in order to target more clients in
particular seasons.
To be aware of all front office procedures and assist with reception duties
when required.
Willing to undertake any reasonable request made by management in any
other areas of the house.
Assist with all guest needs
Sign in on department time sheet and check communications binder/board
for any special preparations of the day.
Count and verify all floats pertaining to your shift.
Review previous shift activity with the departing shift Guest Services
Maintain All Hotels Calls
Maintain communication equipment by reporting
problems.
Obtain client information by answering telephone calls.
Assist Guests in Meeting Their Hotel Quires.
Inform clients by explaining procedures; answering
questions; providing information.
Coordinate with all department to provide a High Services Quality.
Update and organize mission by completing related
courses as needed.
Program wake-up calls.
Carry out all other duties as delegated by
Education: