أحمد شحاته, Operation Manager

أحمد شحاته

Operation Manager

Hilton

البلد
مصر - الإسكندرية
التعليم
الثانوية العامة أو ما يعادلها, Art
الخبرات
25 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :25 years, 9 أشهر

Operation Manager في Hilton
  • أشغل هذه الوظيفة منذ يونيو 2018
Food& Beverage Manager
  • ديسمبر 2016 إلى أبريل 2018

Della Resort and Adventure Park India

Food &Beverage Manager
  • أكتوبر 2015 إلى أكتوبر 2016

Responsible for 5 restaurants and 2 bars, one night club
Involve for all service hospitality. Manning 58 staffReporting to General Manager)
Achievement to Budget food sales and beverage sales, Sales promotions
Create an event. Work with chef Achieving service that exceeds guest expectations

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Food and Beverage Manager في British Columbia Canad
  • سبتمبر 2014 إلى سبتمبر 2015
  • يونيو 2013 إلى يونيو 2014
Food and Beverage Manager
  • أكتوبر 2012 إلى يونيو 2013
Beverage Manager في Hilton Seychelles labriz resort &sp
  • أكتوبر 2011 إلى أكتوبر 2012

Bars & General Restaurant Manager: Hilton fayrouzSharm el sheikh

BARS MANAGER
  • يناير 2007 إلى يناير 2011

RESPONSIBILITIES :

•Responsible for 9 internal outlets with annual revenue of 42 million EGP (£4 million). Turnover was increased from 35 million EGP over a period of 1 year through promotions and training staff in up-selling techniques.

•Managing a team of 35 bar staff and 45 restaurant staff including hiring, appraising, training and evaluation.

•Responsible for beverage cost, beverage store and controlling inventories.

•Liaising with the Executive Chef to implement new menus and designing new bar menus along with creating special cocktails.

ACHIEVEMENTS :

•Within the last 12 months, I have given the hotel a new concept regarding Customer service and Guest satisfaction.
•Increase the customer loyalty rating from 80% in 2006/2008 to 87%
•Played a major role in refurbishing 2 outlets to increase revenue
•Participated mainly in establishing a new outlet aiming to double our revenue rate.
•Implementation of new operating standards
•Increased turnover from £1.3m in 2003 to £1.4 in 2004
•Managing 35 plus 49 Restaurants

  • أكتوبر 2006 إلى يونيو 2007

A 5-star Resort in the heart of Hurghada city, Red Sea, Egypt.
Servicing a varied clientele from diverse market segments and geographical areas
Reporting to F&B Manager

Responsibilities:
•Responsible for 16 bars & mini bar in a 915- room Hotel.
•Responsible for beverage cost, beverage store and controlling inventories.

•Liaising with the Executive Chef to implement new menus and designing new bar menus along with creating special cocktails.

Achievements:
•Successfully lead a major number of staff in order to maximize the revenue rate as well as achieving the largest percentage of guest satisfaction, Whilst decreasing expenses
•Implementing training plan for the operation

  • يناير 1997 إلى يناير 2006

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Art
  • في Alexandria University
  • أغسطس 1980

Specialties & Skills

restaurants manager
CUSTOMER RELATIONS
MARKETING
REPORTS
BUDGETING
CONCEPT DEVELOPMENT
CUSTOMER SERVICE
GENERAL MANAGEMENT

الهوايات

  • Association football
    From Hilton