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Ahmed El-Shenawy, IT Help Desk & Maintenance Team Leader

Ahmed El-Shenawy

IT Help Desk & Maintenance Team Leader

(Alkan Group)ALKAN Networks, ALKAN Telecom & ALKAN CIT

Location
Egypt - Cairo
Education
Bachelor's degree, Bachelor of Laws
Experience
18 years, 0 months

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Work Experience

Total years of experience :18 years, 0 months

IT Help Desk & Maintenance Team Leader at (Alkan Group)ALKAN Networks, ALKAN Telecom & ALKAN CIT
  • Egypt
  • My current job since February 2012

*Responsible for manage my team, share information & take decisions in purchasing issue & maintenance issues with Agent

*work in Technical support, LAN section & Maintenance Hardware of Computer and Laptops Fix All components in all companies in Alkan Group.
* Monthly saving cost average 5000 L.E by internal maintenance
* make a survey for our areas

Technical support specialist at Computer Agial
  • Egypt - Cairo
  • April 2002 to January 2005

Work in Maintenance Software & Hardware of Computer and network

Education

Bachelor's degree, Bachelor of Laws
  • at Cairo University
  • October 2004

Specialties & Skills

Microsoft Technologies
+Endorse 2
Information Access
+Endorse 2
ACCESS
+Endorse 0
EXCEL
+Endorse 0
FRONTPAGE
+Endorse 0
LAN
+Endorse 0
MAC
+Endorse 0
MAINTENANCE
+Endorse 0
MICROSOFT WINDOWS
+Endorse 0
POWERPOINT
+Endorse 0
TECHNICAL SUPPORT
+Endorse 0
TRAINING
+Endorse 0
preparing MBA
+Endorse 0

Languages

Arabic
Expert
English
Expert
French
Intermediate

Training and Certifications

 Training in Technical support & LAN section (Training)
Training Institute:
Alkan Networks company
Date Attended:
June 2005
 Course of Maintenance electronic component of computer and mobile phone (Training)
Training Institute:
MESC
Date Attended:
November 2002
 YAT Professional Diploma in Network (Training)
Training Institute:
YAT education Center
Date Attended:
December 2004
 Hardware maintenance (Training)
Training Institute:
Smouha Academy
Date Attended:
March 2012
  Computer skills & English course with English for computers. (Training)
Training Institute:
The American University in Cairo
Date Attended:
April 2004
 -  Windows Server 2008 Training Network Infrastructure Configuration Windows Server 2008 Training (Training)
Training Institute:
New Horizons
Date Attended:
January 2010
 Managing a Microsoft windows server 2003 environment 2274 (Training)
Training Institute:
Virgi Tech
Date Attended:
January 2008