Property Consultant
Property Shop Investment LLC
Total years of experience :3 years, 5 Months
Till June 2015:
* Convincing sellers to sell and buyers to buy by presenting a clear analysis of the market
condition.
- Act as an intermediary in negotiations between buyers and sellers.
- Advise clients on market conditions, prices mortgages and related legal issues.
- Prepare professional presentations, memorandum of understanding, closing
statements.
- Ensuring that optimum service levels are achieved within the Customer Service
Centre on a monthly, daily and intra-day basis in order to drive up service level
consistency performance
- Tracking system and process down time across market and report back monthly on
trends to senior management with a view to drive down lost time
- Real Time Analysis on a daily basis to ensure employee schedule adherence and
management and tracking of off-line exceptions (segments) Accurately collating of
all core and non-core activitiesf on a real-time basis to ensure up to date intra-day
forecasts and accuracy in shrinkage calculations which aid local MIS.
- Variance reporting to customers, to enable them to make timely decisions about
planned off line activities and outages
- Maintaining the various databases identify skill set shortages for short-term training
requirements.
- Maintaining positive relationships with internal Customers and outsourced Vendors
to ensure that joint goals are met
Setting incentive plans in order to encourage the representatives and enhance their
performance.
February -
Sep2012:
- Manages a team up to 28 CSRs, provides general, technical and if required specific
services to inbound and outbound contacts through multiple communication
channels, primarily by telephone, email and potentially later web chat, and makes
outbound contacts as appropriate to maintain or enhance that service.
- Use effective communication skills by Communicating feedback as a performance
issue not personal issue, liaise and supervise effectively with all team members and
approach them positively to unleash their capabilities and take it to the maximum
level.
- Setting priorities to ensure continual satisfaction and ensures the quality of service
delivery by customer service representatives and performs the necessary quality
management checks that meet targets. Assisting the customer service
representatives in addressing customer escalations and promoting a service oriented
work environment and ensuring that the set call center KPIs are attained and
surpassed.
Amman, Jordan
Company Industry: Customer Service / Telecom.
- Provide customer satisfaction to both internal and external customers and strives to
continuously improve service delivery over the phone according to company policies.
- Support and provide superior service via phones, e-mails and faxes as a caller and
maintain proper behavior, discipline and punctuality.
- Ensure that all confidential information pertaining to company or individual
customer coming into ones possession, is not disclosed or revealed to unauthorized
person or agency.
- Working in Telecommunication Industry and conducting various customer care
activities and making decisions within monetary grant of authority to resolve
customers’ issues and complaint.
the relationship between performance and risk measures in commercial banks of jordan
courses: Jordanian High School Certificate (Tawjihi), IT section
courses: Good rating, 2013. (The Relationship between Performance and Risk: case of Jordanian commercial banks).