Front Desk Team Leader
Rose Rayhaan by Rotana
Total years of experience :17 years, 3 Months
Present -Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy.
-Ensure all guest registrations are completed and correspond with Opera PMS guest information.
-Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies.
-acting night in charge, handling night reports night run.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
1)Interrupt busy lines if an emergency warrants.
2) Keep records of calls placed and received, and of related toll charges.
3) Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
4) Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
5) Observe signal lights on switchboards, and dial or press buttons to make connections.
6) Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.