أحمد سلطان

senior customer service في commercial bank of dubai

• الإمارات العربية المتحدة - أبو ظبي
• يناير 2006 إلى مارس 2012

 Identify the needs of customers through customer behavior.

 Help, plan and organize sales promotion in the branch in co -ordination with other CSOs.

 Personally build and deepen relationship.

 Capitalize on cross sell opportunities with new promotion.
 Provide customer market place feedback to branch manager to assist in his/her decision making.
 Sell the bank products and services and transform call transaction into enhanced customer relationship
 Send complete error free applications/requests to other units for further processing.
 Refer customer’s problem / complaints to CSM for decision, resolution or approval.
 Ensure KYC is done for all accounts before accepting to open the account.

 Coordinate with other departments for all branch activities or system issues and follow up on customers’ issues. Work as a team, facilitate teamwork, and help other personnel when required to exceed customer expectations and ensure that the branch achieves required service performance ratings.

 Ability to handle pressure, complaints and difficult customer situations.

 Dealing with a many VIP Customers.

 Participate in branch sales campaigns and incentives by increasing and developing existing customer base