Ahmed Taha, teamleader

Ahmed Taha

teamleader

rayacontactcenter

Location
Egypt - Cairo
Education
Diploma, PMP
Experience
21 years, 3 Months

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Work Experience

Total years of experience :21 years, 3 Months

teamleader at rayacontactcenter
  • Egypt - Cairo
  • My current job since February 2003

lead the team of 50 agents to reach the max satisfaction of the project

Education

Diploma, PMP
  • at Cairo University
  • May 2001

1) Language & Computer  Future Generation Foundation Certificate (FGF - BBSA graduate) {Computer & English skills}  Microsoft Office System Certificate “MOS” under the supervision of Ministry of Communication and Information Technology {Computer & English skills}  Ministry of Agriculture Certificate {Computer Maintenance}  ICDL Certificate  Advanced general & Business English Certificate from BERLITZ language center  Network + support skills Certificate 2) Business & Management  Leadership and Motivation course Certificate from RAYA contact center  Sales Diploma Certificate from CANADIAN training center  HR Diploma Certificate from NEW HORIZONS (computer learning center)  HR Diploma online Certificate from American Chamber.  Sales & Marketing Diploma online Certificate from American Champion  Business skills development Diploma online Certificate from American Chamber.  Social intelligence Certificate from CANADIAN training center  Six Sigma course online Certificate from American Champion  Project Management Exam Preparation Certificate.  Six Sigma Yellow Belt Certificate  PMP Certificate

Specialties & Skills

Six Sigma
Customer Satisfaction
msword,typing60wpm,comunications ,hadlind customers

Languages

English
Expert

Memberships

RAYA Contact Center
  • Customer service Supervisor
  • June 2004

Training and Certifications

PMP (Certificate)
Date Attended:
September 2012
Valid Until:
October 2012