teamleader
rayacontactcenter
Total years of experience :21 years, 3 Months
lead the team of 50 agents to reach the max satisfaction of the project
1) Language & Computer Future Generation Foundation Certificate (FGF - BBSA graduate) {Computer & English skills} Microsoft Office System Certificate “MOS” under the supervision of Ministry of Communication and Information Technology {Computer & English skills} Ministry of Agriculture Certificate {Computer Maintenance} ICDL Certificate Advanced general & Business English Certificate from BERLITZ language center Network + support skills Certificate 2) Business & Management Leadership and Motivation course Certificate from RAYA contact center Sales Diploma Certificate from CANADIAN training center HR Diploma Certificate from NEW HORIZONS (computer learning center) HR Diploma online Certificate from American Chamber. Sales & Marketing Diploma online Certificate from American Champion Business skills development Diploma online Certificate from American Chamber. Social intelligence Certificate from CANADIAN training center Six Sigma course online Certificate from American Champion Project Management Exam Preparation Certificate. Six Sigma Yellow Belt Certificate PMP Certificate