Ahmed Taha Mahmoud Mohamed, IT Technical Support

Ahmed Taha Mahmoud Mohamed

IT Technical Support

Zahrat AL Amal Medical Polyclinics

Lieu
Arabie Saoudite
Éducation
Baccalauréat, Engineering of Electronics and Communication
Expérience
12 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :12 years, 5 Mois

IT Technical Support à Zahrat AL Amal Medical Polyclinics
  • Arabie Saoudite - Riyad
  • Je travaille ici depuis septembre 2023

• Installing and configuring hardware and software.
• Resolving network issues.
• Working on grandstream central and IP Phone.
• Installation and support for local printers and Scanner.
• Replacing or repairing the necessary parts.
• Perform regular backups and ensure data integrity.
• Providing technical support across the company (this may be in person or over the phone).
• Provide support, including procedural documentation and relevant reports.
• Support the roll-out of new applications.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Maintain inventory of hardware and software assets.
• Create and maintain user accounts and profiles.
• Perform regular backups and ensure data integrity.

Technical Support à FMC FERROMETALCO
  • Egypte
  • décembre 2011 à août 2023

• Installing and configuring hardware, operating systems, and software especially (AutoCAD, and Tekla Structures).
• Responsible for basic network (Switch/Router/Wireless AP/Meeting Room Device) maintenance, monitoring and health check.
• Systems troubleshooting, Network problems, and diagnosing and solving hardware or software faults.
• Design Configuration for infrastructure network and supervise its implementation.
• Resolve technical problems with Local Area Networks (LAN).
• Provide technical assistance and support for other systems, Printers, CCTV, Time Attendance, Internet Service, communications, and any other IT-related system Installation and support for local and network printers and copy machines.
• Ensure IT Security is implemented on end-user for data protection (Antivirus updated).
• Ensure that the server is working properly and manage any issues that might arise.
• Use Active Directory for managing users (Create, Unlock & Delete Users, and Reset Passwords), groups, and computers.
• Responsible for the backup process for end users according to IT Policy.
• Handle the roll-out of new applications.
• Monitor company IT assets.
• Responsible for Maintaining, Troubleshooting, and Managing Panasonic KX-TDE600 Central and IP Telephone.
• Responsible for the installation and giving support for external company Sites On-site or remotely using remote tools such as Anydesk, and TeamViewer, etc.
• Responsible for preparing and updating the inventory of hardware & software and documenting activities.
• Responsible for photocopiers & Printers and supervising their maintenance with Maintenance Company.
• Follow-up with the Procurement Department on all requirements such as hardware, Software, Toner, spareparts for photocopiers and printers, and all IT tools.

Éducation

Baccalauréat, Engineering of Electronics and Communication
  • à AKHBAR ELYOM ACADEMY
  • juin 2007

Specialties & Skills

Technical Communication
LAN Switching
Computer Hardware Troubleshooting
Hardware Installation
Software Solutions
AUTOCAD
SWITCH (ELECTRICAL COMPONENTS)
PROCUREMENT
INSTALLATION
COMPUTER SYSTEMS
LOCAL AREA NETWORKS
ACTIVE DIRECTORY
INFRASTRUCTURE
OPERATING SYSTEMS
TEAMVIEWER

Langues

Arabe
Expert
Anglais
Expert