Customer Service Team Leader
CMA CGM
Total des années d'expérience :13 years, 10 Mois
Follow up Queries
Unanswered phone calls.
Unanswered /Delayed mails cases.
Clients feedback.
- Releasing Delivery orders to clients.
- Managing DDSM by clearing & invoicing pending amounts on.
- Sending arrival notice to clients before and after vessel arrival.
- Follow up with all shipments amendment requests from shippers.
- Uploading Shipments on NAFEZA system & solving ACID issues with Customs
Authority.
as agent fro OOCL
- Releasing Delivery orders to clients.
- Releasing Shipping orders to clients.
- Follow up Queries
Unanswered phone calls.
Unanswered /Delayed mails cases.
Clients feedback.
- Uploading import & export vessels manifests on customs authority system.
- Responsible for releasing all import & export shipments on VAS ( DP World
System ).
International Logistics Co.
- Contact new clients to join our client's network.
- Introduce my company's profile and services.
- Establish friendly rapport with clients by visits & phone calls.
- Keep follow with all clients to ensure their satisfaction.
- Preparing reports about client's needs & minutes of meetings.
- Handle all import and export operations with customs clearance team in
deferent ports.
- Dealing with all shipping lines to book shipments.
Al Alamia for industry (Rock Ceramic)
- Preparing daily factory's production report.
- Responsible for all daily production withdraw orders.
- Preparing weekly warehouse production record.
Information technology, Internet, word
Faculty of Commerce