Director Of Operations
UMA
مجموع سنوات الخبرة :33 years, 9 أشهر
Excellent hands on management & communications skills.
- Able to communicate and present confidently, clearly and expressively.
- Accustomed to working with senior management.
- Able to think laterally to create options and solutions.
- Skilled negotiator, with proven experience in a commercial environment.
- Experience in being involved in multiple marketing campaigns in parallel.
- Thorough understanding of promotional and advertising activity.
- Ability to work to tight deadlines and multi-task.
- Good understanding of methods to assess marketing ROI.
- Ability to work in a fast paced and evolving sales environment.
- Ability to troubleshoot independently.
Sales & Marketing Executive
From June 2002 - to April 2007
Sales & Marketing Executive
From June 2002 - to April 2007
Achievements
Total commitment of the sales team to the new orientations and strategies decided
Trends of the activity grows from -10% in 2005 to +7% en 2006 and +4% in 2007
Strong increase of the market share following an important focus on customer fidelity
New communication strategy for the distribution and the building contractors.
Duties:
Sales Management: Management of 10 sales team for each department
Management of the Marketing team 3 people
Definition and implementation of the regional sales strategy, one strategy per target group,
per market segment, Structure the product range and qualification of the products
Development of solution - service sales approach
Management, recruitment, motivation of the sales team
Marketing of the added value - new product development
International development: North and South Africa
Translation and Interpretation: Edit and revise translated materials from English to French or Spanish
Translate messages simultaneously or consecutively into specified languages, referring to reference materials such as dictionaries, lexicons, and computerized terminology.
Public Relations & Marketing: Managing the strategic PR direction, driving media relations activities including online,
press and implement creative campaigns to help promote Custom Image in the African
region
Direct mail promotions, telemarketing promotions and email campaigns
Sourcing advertising opportunities and placing adverts in the press - local, regional,
national and publications - or on the radio, depending on the products and the campaign
Liaising with designers and printers
Maintaining and updating customer databases
Organising and attending events such as conferences, seminars, receptions and exhibitions
Conducting market research such as customer questionnaires and focus groups
Managing budgets
Analysing and investigating price, demand and competition
Evaluating marketing campaigns and Competitor activity.
Senior Customer Service Executive
From Feb 2000 - to June 2002
Master Degree in Business Management - WHEATON COLLEGE - Online Program 2014 - UNITED STATES
Computer Programming Training - HOWARD COLLEGE - 2011 - UNITED STATES
Workplace Readiness certificate - HOWARD COLLEGE - 2009 - UNITED STATES
Advanced Industrial Buildings Maintenance - HOWARD COLLEGE - 2009 - UNITED STATES
Building Trades certificate - LAMAR STATE COLLEGE - 2007 - UNITED STATES
Bachelor of Honour in Business and Management studies - UNIVERSITY OF SUSSEX - 1998 - UNITED KINGDOM
English Studies - UNIVERSITY OF CAMBRIDGE- 1996 - UNITED KINGDOM
French Baccalaureate S.T.T (Sciences) - O.R.T - 1995 - MOROCCO