HR Manager
Nature's Rule - Egypt
Total years of experience :17 years, 6 Months
Successfully established & developed the HR department from the ground up, both strategically and operationally.
Leading a team of 3 HR professionals and making significant contributions to the development of the companys overall business strategy.
Overseeing the development, implementation, and updating of HR policies and procedures.
Reviewing the annual salary structure and implementing a performance-based system for annual salary increases.
Revising the organizational structure by updating job requirements and job descriptions, as well as establishing key performance indicators (KPIs) for all positions.
Developing and implementing an efficient recruitment system and standards to ensure that the organization recruits the necessary talent to meet its needs.
Setting up, maintaining, and updating all personnel files to ensure they are complete, confidential, and secured.
Developing onboarding programs where the company’s values are communicated with newly hired employees.
Conducting exit interviews to identify reasons for employees’ layoff and investigating any irregularities.
Measuring and improving the actual performance of employees through KPIs and setting up action plans.
Managing the payroll system and the approved HR budget.
Overseeing, developing, and implementing a reward system including grades, pay, benefits, short and long-term incentives in line with industry practices and the organization.
Identifying and assessing training needs, creating customized training plans, and implementing various training methods, in addition to providing necessary training sessions as per business requirements.
Successfully established & developed the HR department from the ground up, both strategically and operationally. Leading a team of 3 HR professionals and making significant contributions to the development of the companys overall business strategy. Overseeing the development, implementation, and updating of HR policies and procedures. Reviewing the annual salary structure and implementing a performance-based system for annual salary increases. Revising the organizational structure by updating job requirements and job descriptions, as well as establishing key performance indicators (KPIs) for all positions. Developing and implementing an efficient recruitment system and standards to ensure that the organization recruits the necessary talent to meet its needs. Setting up, maintaining, and updating all personnel files to ensure they are complete, confidential, and secured. Developing onboarding programs where the companys values are communicated with newly hired employees. Conducting exit interviews to identify reasons for employees layoff and investigating any irregularities. Measuring and improving the actual performance of employees through KPIs and setting up action plans. Managing the payroll system and the approved HR budget. Overseeing, developing, and implementing a reward system including grades, pay, benefits, short and long-term incentives in line with industry practices and the organization. Identifying and assessing training needs, creating customized training plans, and implementing various training methods, in addition to providing necessary training sessions as per business requirements.
Overseeing all consulting projects for EgyCham clients, including coordinating employee assessments, conducting gap analyses, creating organization charts, developing job descriptions and specifications, implementing the RASCI model, optimizing company workflows, establishing performance indicators (KPIs, KRAs, KPAs), crafting company HR policies and procedures, and conducting training needs analyses. Meeting with owners and top management members to discuss the companys HR concerns, goals, requirements, and business plans, additionally, conducting research to identify any workforce inefficiencies. Developing HR strategies and company-specific models. Providing recommendations and advice on HR policies, procedures, and tools. Supervising the implementation and integration of new policies, procedures, tools, and strategies. Monitoring and reviewing human capital analytics to assess the effectiveness of new policies. Ensuring that the workforces operations and activities are efficient and beneficial to the companys goals. Assisting with recruiting and training new employees. Creating comprehensive reports and presentations on business processes and delivering forecasts and expectations. Establishing methods for testing business applications, and creating templates for reports to monitor application effectiveness. Working closely with key customers to keep them updated on process changes aimed at enhancing service. Preparing and organizing annual conferences, including the Misr HRians CEOs and executive directors conference, and providing support for training sessions to clients.
Acting as a strategic HR partner, collaborating with top management to align HR initiatives with business objectives. Providing guidance and support to managers and employees on HR-related subjects, including topics such as performance management, employee relations, and talent development. Working closely with management and employees to improve work relationships, build morale and increase productivity and retention. Planning & implementing training programs that will prepare employees for the next step in their career paths.
Overseeing all HR functions and reporting directly to the CHRO and owners. Managing a team of 3 HR specialists, evaluating their work, and reporting results to the CHRO. Designing and updating headcount and organization charts, as well as monitoring turnover reasons through exit interviews and monthly performance reports. Ensuring completion of contractual terms, procedures, and overseeing personnel activities for over 350 employees. Developing performance appraisal and training records, and creating training plans with department heads. Implementing the overall recruiting strategy, including candidate sourcing and attraction through databases and social media. Conducting interviews and screening candidates for open positions. Designing personnel and administrative forms and procedural documents. Participating in the design of training programs and materials, implementing required training sessions, and creating employee manuals and orientation plans. Creating payroll sheets and wage reports, and managing subsistence and transportation allowances for employees and site technicians. Managing and auditing daily attendance and leaves for the headquarters and three working sites. Developing company regulations and ensuring compliance with labor laws.
Handling all headcount-related tasks and managers requests. Managing all matters related to employees system access. Approving planned and unplanned leaves for the back office department and finalizing leave sheets to be applied by the HR leave admin. Filing all team members documents, such as medical claims and contract renewals, to be delivered to the HR department by courier. Managing the teams day-to-day tasks through all necessary tools to meet the requested targets by the area manager. Coordinating with other departments to create necessary plans to facilitate daily operations. Conducting group and individual training sessions to cover a range of technical, operational, and managerial areas.
Managing the complete recruitment process from beginning to end, and placing equal emphasis on both efficiency and the quality of new hires. Maintaining personnel records and files by ensuring that employee credentials are completed and up to date. Organizing files for new employees to ensure compliance with the personnel filing system for both white and blue-collar workers. Managing forms and all functions associated with social insurance. Providing clear and concise information on HR policies, procedures, laws, and standards to both new and current employees. Responsible for addressing all inquiries related to labor law and internal policies. Ensuring that new hire paperwork is completed and processed. Communicating the package, and sending the offer after getting approval from the top management. Delivering the employees` letters upon their requests (employment letters and HR letters).
Ensuring seamless communication between the customer care department and other departments. Coordinating the launch of new products, promotions, and services between the customer care and other departments. Managing the upload of new products, services, and promotions content on IVR and the company intranet. Ensuring that all concerned parties agree and are able to implement the proposed product. Investigating and assisting in the enhancement and upgrade of products and services. Handling communication in the customer care mailbox and other internal tasks. Communicating with external departments, both inside and outside of customer care, to ensure employees requests are handled. Conducting training sessions and orientation for new call center employees serving premium customers. Updating content on the companys official website. Developing effective communication strategies, particularly for customer care. Distributing internal gifts to customer care team members.
Masters of Business Administration – Strategic Management
HR Management Diploma, EgyCham, accredited by HRCI and Ain Shams University, 2020.
Law
AlSayeda Aisha Language School