Program manager
Huawei
Total des années d'expérience :20 years, 9 Mois
Manage project budget, Resources, Risks, Schedule, Scope, Cost, Quality, Procurement, Stakeholders and collection.
Manage all the operational and financial performance with close monitoring to any deviation and timely reporting to stakeholders according to SLA and MS approved budgets
Lead teams for managing outages, SLA, uptime, service availability, root cause analysis.
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual responsibilities.
• Manages day-to-day operational aspects of a project and scope.
• Interact with presales and logistics to fulfill project requirements.
• Issue purchase requisition and Follow up with Logistics Dept on goods delivery.
• Reviews deliverables prepared by team before passing to client.
• Effectively applies PM methodology and enforces project standards.
• Prepares for engagement reviews and quality assurance procedures.
• Control Project budget and expenditures.
• Ensures project documents are complete, current, and stored appropriately.
• Minimizes our exposure and risk on project.
• Conduct suitable communications and relations with various project stakeholders to solicit cooperation and resolve conflicts.
Milestones:
Delivering and managing first Huawei Agile POL GPON project in Egypt (Technology park cities Sadat, Bani Sweif, CSCEC and Canadian International Collage).
• Manage the complex solutions for (IP Telephony, Video conference and intelligent video surveillance systems) for Projects, POC’s test and Demos.
• Manage issues related to the installation, configuration, and operation of our products within defined service level agreements (SLAs).
• Manage project delivery team to make sure that they deliver on time.
• Coordinate between customers and sales on high-priority customer-driven tasks.
• Providing Training for customers, partners, and Huawei engineers.
Milestones:
Delivering Safe City solution to Egyptian Army 2017.
Delivering Intelligent video surveillance and Video conference systems to Egyptian police 2016.
Delivering IP telephony and Intelligent video surveillance to Housing & Development Bank 2015.
• Manage GPON (Gigabit passive Optical Network) and FTTH (Fiber to the Home) project team.
• Manage and coordinate the Telecommunications service delivery process to customers and guarantees on timely delivery as well as skilled installation.
• Monitoring and analyzing pending Service Orders to solve any upcoming technical problems as fast as possible.
• Coordinate between all Etisalat sections to resolve pending cases.
• Provides professional guidance and support to all Etisalat staff in carrying out the assigned tasks.
• Raise an HP Open View tickets to IT staff for Service Orders with error.
• Raise red flag to the management on each Work Order that exceeded SLA.
• Provide intensive follow up on each delayed Work Order and keep tracking records for it.
Milestones:
Delivering GPON project to Northern Emirates 2012.
• Providing Triple Play Technology (VOIP, Video over IP & Data) to Customers (Banks, 3 Hotels, Mall, residential …etc).
• Supervising the complain tickets from customer and make sure to be resolved with SLA.
• Monitoring Network Activities with (What's up gold, MRTG, HP open view).
• Troubleshooting Cisco IP Telephony, ATA 168, VGA 248.
• Managing and troubleshooting Cisco Call Manager 3.3-4.2.
• Troubleshooting ADSL & SDSL problems with ISPs.
• Configuring Cisco Switches 2950, 3500.
• Configuring Cisco Catalyst Switches 4500, 6513.
• Configuring Cisco Routers 2800.
• Troubleshooting WAN and VPN connections.
• Troubleshooting Video over IP & IPTV service.
• Configuring wireless Access Points Cisco Aeronet 1100.
• Managing plans for Data Cabling - UTP & Fiber optics.
Milestones:
Covering Intercontinental city stars with wireless Wi-Fi 2008.
PMP
MBA
HCIA R&S
CCNP
CCNA
Managing and Maintaining a Microsoft Windows Server 2003 Environment
BS.c in Communications & Electronic Engineering Tanta University (2003)