Showroom Manager
2XL furniture and home decor
Total des années d'expérience :15 years, 11 Mois
• In charge of all daily operation in showroom
• Manage and train the sales executive to reach the monthly target
• Ensure the showroom’s tidiness and elegance look
• Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction.
• To over see the smooth function of the store.
• To Train and improve the supervisors’ skills.
• To follow up for the out of stock items.
• To oversee the ordering and availability.
• To put strategy for the weekly promotions.
• To review the daily sales and staff performance to insure that we reach the target.
• To over see the smooth function of the store.
• To Train and improve the supervisors’ skills.
• To follow up for the out of stock items.
• To oversee the ordering and availability.
• To put strategy for the weekly promotions.
• To monitor the over time for the staff.
• To review the daily sales and staff performance to insure that we reach the target.
• To apply HACCP principles to ensure high quality and hygiene.
• Handle the customers’ needs and solve any problem facing them to reach the highest level of customer satisfaction.
• Supervise the duties of the customer service representatives, cashiers, securities and the porters.
• Ensuring the safety and the cleanliness of the work environment.
• Approving the refund, exchange and the return items for the customers.
• Preparing and managing the staff schedules.
• Dealing with the municipality staff for the inspections and avoid any warning or penalty from them.
• Report to the branch manager and giving ideas to improve the sales and the customer service level.
Grade 73%