ahmed yahia

• Spearheaded IT strategy and digital transformation initiatives for LEEM and AURA brands in Saudi Arabia.
• Directed ERP integration and enterprise applications to streamline operations across 10 retail stores and various e-commerce platforms.
• Enhanced infrastructure and cybersecurity measures, ensuring robust protection for sensitive data.
• Oversaw vendor management and service delivery, optimizing relationships to improve technology performance.
• Managed technology budgets effectively, aligning resources with organizational goals.
• Led successful integrations between ICG ERP and major e-commerce platforms, including Shopify, VTEX, and Zalando, boosting operational efficiency.
• Cultivated a high-performing team of IT professionals, driving innovation and excellence in service delivery.

• Oversaw IT operations and infrastructure within the E-Commerce sector, ensuring seamless service delivery and governance.
• Managed technology budgets, optimizing resource allocation and recruitment for strategic initiatives.
• Spearheaded vendor management and outsourcing coordination, enhancing SLA performance and stakeholder satisfaction.
• Implemented and refined departmental processes such as change management, incident management, and problem management, leading to improved operational efficiency.
• Delivered innovative technical solutions that aligned with business objectives and drove growth.
• Fostered a culture of continuous improvement through effective operational reporting and strategic technology initiatives.

• Oversaw the management of ERP systems and retail applications within the pharmaceutical retail sector, enhancing operational efficiency.
• Directed the implementation of Microsoft Dynamics NAV, optimizing retail replication across branches and ensuring robust ERP security levels.
• Established user access controls and provided comprehensive business process support to streamline operations.
• Spearheaded the implementation of Office 365, successfully migrating email services to improve communication and collaboration.
• Managed supplier contracts and IT service delivery, ensuring alignment with business objectives and compliance standards.
• Led initiatives in network operations and security solutions, safeguarding sensitive data and enhancing overall IT infrastructure.

• Provided comprehensive support for Oracle ERP systems, enhancing operational efficiency across the main office and 49 branches.
• Administered Oracle applications, ensuring seamless integration and functionality between the head office and branch locations.
• Executed auto patching and managed backup schedules, safeguarding critical data through daily, weekly, and monthly database backups.
• Oversaw client application installation and configuration, streamlining user access and improving overall system performance.
• Monitored branch replication processes, ensuring data consistency and reliability across all POS operations.
• Delivered enterprise-level technical support, resolving issues promptly to minimize downtime and enhance user satisfaction.

• Oversaw Oracle ERP support and financial database administration within the construction and civil engineering sector.
• Enhanced operational efficiency by providing comprehensive support for Oracle ERP applications.
• Delivered first-line technical support, effectively resolving Oracle application and technical issues for customers and colleagues.
• Developed and presented detailed Crystal Reports and progress reports to management, facilitating informed decision-making.
• Proactively identified and escalated concerns related to system performance, ensuring continuous improvement in IT services.
• Fostered strong relationships with stakeholders, enhancing customer satisfaction through effective issue resolution.

• Delivered comprehensive ERP system support, enhancing operational efficiency for a software house and business application environments.
• Executed technical troubleshooting, ensuring swift resolution of hardware and network issues.
• Facilitated service recovery processes, minimizing downtime and maintaining business continuity.
• Monitored SLAs to ensure compliance and optimal service delivery across all supported systems.
• Collaborated across support and development teams to tackle technical and operational challenges effectively.
• Managed incident resolution from root cause analysis to successful service recovery and solution implementation.
• Created and maintained documentation to support knowledge sharing and process improvement.

• Collaborated with application teams to design and implement robust databases, database objects, and optimized SQL queries for improved performance.
• Successfully installed, configured, and managed Oracle databases 8i, 9i, and 10G, ensuring high availability and reliability.
• Executed critical database and OS administrative tasks, including comprehensive Backup and Recovery strategies and efficient data imports/exports.
• Enhanced database performance through SQL optimization, database tuning, and timely database/OS patching.
• Proactively opened and managed Service Requests with database and hardware vendors to resolve issues and maintain system integrity.

• Collaborated with application teams to design and develop robust databases, database objects, and optimized SQL queries to enhance performance.
• Installed, configured, and managed Oracle databases (versions 8i, 9i, and 10G), ensuring high availability and reliability.
• Executed critical database and OS administrative tasks, including backup and recovery, data imports/exports, SQL optimization, and database tuning.
• Implemented proactive measures to prevent production incidents through daily monitoring and thorough verification of database health.
• Effectively managed service requests with database and hardware vendors, ensuring timely resolution of issues and minimal downtime.

• Collaborated with application teams to design and develop robust databases, database objects, and optimized SQL queries, enhancing performance and efficiency.
• Installed, configured, and managed Oracle databases (versions 8i, 9i, and 10G), ensuring high availability and reliability.
• Executed critical database and OS administrative tasks, including backup and recovery processes, data imports/exports, and SQL optimization.
• Implemented database tuning and optimization strategies, resulting in improved system performance and reduced response times.
• Proactively opened and managed service requests with database and hardware vendors, ensuring timely resolution of issues and maintaining system integrity.

• Developed and maintained Oracle database applications, ensuring optimal performance and reliability.
• Collaborated with cross-functional teams to gather requirements and design effective database solutions.
• Implemented data migration strategies, resulting in improved data integrity and accessibility.
• Optimized SQL queries to enhance application performance, reducing response times significantly.
• Conducted troubleshooting and debugging of database issues, ensuring minimal downtime and disruption.
• Participated in code reviews and contributed to best practices in database development.
• Documented technical specifications and user guides to facilitate knowledge transfer and training.
• Engaged in continuous learning to stay updated with the latest Oracle technologies and IT trends.