Guest Relation Officer
Accor
Total des années d'expérience :3 years, 6 Mois
Responsibilities
-Review arrival lists to welcome guests
-Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
-Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
-Address customer complaints and escalate to Guest Relations Manager when needed
-Record information in the logbook daily
-Ensure compliance with health and quality standards
-Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff
-Assess documentation of visitors to determine eligibility of services
Schedule appointments for all programs depending on eligibility of client
Answer and direct incoming phone calls
-Assist staff with clerical and administrative duties
-Display sensitivity to cultural and personality differences of refugee clients. Respect their beliefs and values.
-Adhere to IRC policies, particularly those related to confidentiality and client privacy.
-Communicate effectively in person and by telephone.