Administrator, CRM Development
Majid Al Futtaim Group
مجموع سنوات الخبرة :13 years, 11 أشهر
• Responsible for initiating & coordinating the Kick Off Meeting process including but not limited to: updating and completing the initial CRM process, coordinating the meeting with different stakeholders, sending the meeting invite through CRM, and supporting the team on following up with any necessary documents required to complete the Kick Off Phase.
• Circulating the weekly Asset Tracker to different stakeholders and providing any other reports when required.
• Provide tenants’ contractors with Authorities NOC along with authorities supporting documents.
• Initiating the document control process, regular auditing of archived documents for RID & RD, ensuring archived documents are as per the department’s guideline and supporting the team in completing all documents required prior to CRM case closing and store opening.
• Supporting the team in store opening announcement presentation layout when required, filing and sharing the final presentation to relevant stakeholders.
• Preparing the renovation summary and updating the CRM inspection cases for Lease Agreement renewals.
• Responsible for preparing Business Reports such as but not limited to: department’s monthly reports, updating the workload report, green star report and department’s KPI reports as required.
• Circulate through DocuSign any document that requires internal approvals/signature (LODs, TVRs, LOPs).
• Coordinating the fit-out reimbursement process with stakeholders, supporting the team on following up of any pending documents from tenants/contractors, following up of FOD reimbursement request approval with internal finance department.
• Assisting the tenants with Partner Connect system issues by providing guidance to the online system, raising IT tickets for technical issues and keeping record of any recurring IT issues for further system enhancements.
• Supporting the team to resolve any CRM related issues, raising of IT tickets to any technical issues and keeping record of any issues for further system enhancement.
• Coordinating with IT to ensure availability and accuracy of records, updating the email distribution lists when required and ensuring information security by regular checking of BOX access.
• Assisting the Team with the Onboarding process
• Ensure compliance with the MAFP SMBU’s Code of Conduct, Departmental policies and HC Policies
and Procedures at all time.
• Be the advocate and ambassador of aligning and cascading the MAFP values across ASSET MANAGEMENT and ensure that it is adhered to and exhibit the same all the time.
1. ProcSYS - Software Development & Database Management (Visual Basic .net & SQL)
Development of Internal Documentation System (ProcSys) (VB.net), Tracking Documents, Electronic Filing, Documents Circulation, Documentation of Contracts, Purchase Orders, Tender related documents
▪ Main functions:
□ Managing company’s documents while ensuring their accuracy, quality and integrity.
□ Adherence to record retention policies, safeguard information and retrieve data effectively.
□ Store, manage and track company documents.
□ Organize and maintain documents and archive inactive records in compliance with lifecycle procedures as well as records retention schedules.
□ Process “requests for information” and maintain tracking logs.
□ Managing company details (Trading Licenses, Contact Details, etc) - Pre-qualification process.
□ Maintain & Generate document template (Contracts, Document Transmittals, General Outgoing Letters, Invoices, etc)
▪ Demo
□ ProcSYS (Electronic Document Management System - Demo
2. Data Analyst - SQL Programming
Data extraction from Structured Data, Semi Structured Data, Unstructured Data, and Binary Data
▪ Main functions:
□ Data Preparation using complex SQL Queries
□ Visualize data into charts
□ Generate reports & Dashboards
□ Compare & Link Data
▪ Demo
□ Data Analysis Using SQL - Demo
ADMINISTRATION & DOCUMENT CONTROL - PROCUREMENT DEPARTMENT
Main Accountabilities and Responsibilities:
▪ Act as point of contact between procurement team and suppliers, contractors and consultants.
▪ Manage incoming tenders in line with internal and external guidelines.
▪ Prepare tender-related documentation including but not limited to (EOI, Tender Invitations, Tender Opening Records, PTCs and Addendums).
▪ Handle tenders email account and respond to queries in liaison with buyers and relevant team members.
▪ Create database of all bidders contact details, projects and tender documentation.
▪ Data Lake - Data extraction from Structured Data, Semi Structured Data, Unstructured Data, and Binary Data.
▪ Create and present complex reports to the senior management.
▪ Manage all contracts’ deadlines according to a communicated timeline.
▪ Process request for information (ROI), purchase orders (PO) and pre-qualification process (PQ).
▪ Manager internal approvals process and archival of documents.
▪ Handle phone calls / face to face customer service and company courier services.
▪ Coordinate and participate in office space planning, maintenance and renovations when necessary.
▪ Control the office supplies state and make sure it is in accordance with office needs.
Key Achievement:
▪ Development of Internal Documentation System (ProcSys) (VB.net), Tracking Documents, Electronic Filing, Documents Circulation, Documentation of Contracts, Purchase Orders, Tender related documents.
▪ Deadline Management.
▪ ProcSYS (Electronic Document Management System - Demo https://www.youtube.com/playlist?list=PLPw69qvu06YUT9XI4TZ53oLEVcygtIlAM
1. SRF (Submission Registration Form) - Software Development & Database Management (Visual Basic .net & SQL)
Developed and hosted a workflow system, at department level, generating automatic e-mail notifications and invoices (this was a temporary solution while implementing a permanent system).
▪ Main functions:
□ Design & manage workflow of various application types
□ Assign received applications to reviewers
□ Reviewers respond to assigned application
□ Generate response email
□ Generate Invoices for applications
□ Reports (Reviewer Responses, Pending Applications, Application Duration - Quality Control Purpose)
2. Process Design
Design Processes and seek approvals from management prior implementation.
▪ Main functions:
□ Design process diagrams for management approval
□ Apply process diagrams to Workflow System
□ Testing & Coordination with Developers.
3. Planning Application Monitoring System (PAM) - Microsoft Access
PAM is a management & operational tool to facilitate the monitoring of progress & performance in the processing of planning applications for the waterfront project.
▪ Main functions:
□ To facilitate access to the status of any planning application at any given time.
□ To facilitate the assessment of performance in the processing of planning applications and supporting technical assessments.
□ To facilitate an assessment of resource requirements to process planning applications and supporting technical assessments.
□ To facilitate troubleshooting, where problems and issues arise (eg from 3rd party developers)
□ To provide data/information for reporting purposes (e.g. CRUP - monthly meeting and DRB)
ADMINISTRATION & DOCUMENT CONTROL - URBAN PLANNING DEPARTMENT (ENGINEERING)
Main Accountabilities and Responsibilities:
▪ Act as application manager: receive applications from customers, ensure document compliance, assign applications to reviewers in accordance with distribution matrix till resolution is made and communicated to customers.
▪ Prepare specialized reports such as Unpaid applications, Approved Design, etc on demand.
▪ Closely coordinate with service charge, finance and legal to ensure that customers have no outstandings, obtain their clearance and link invoices and receipts to its corresponding applications.
▪ Assist with billing by preparing and sending invoices; maintain client databases; track accounts; oversee the invoice workflow, and assist in copying and distributing.
▪ Update spreadsheets used by accounting, production, and field services as requested.
▪ Act as primary liaison between the company, staff, and office building management, providing information, answering questions, and responding to requests.
▪ Perform a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, and faxes; and sorting and distributing incoming mail.
▪ Managing company’s documents while adhering to record retention policies, safeguard information and retrieve data effectively.
▪ Coordinate with IT by creating process diagrams for online services.
▪ Customer service (Face to face / Phone Calls / Emails).
Key Achievement:
▪ Developed and hosted a workflow system, at department level, generating automatic e-mail notifications and invoices (this was a temporary solution while implementing a permanent system).
o Regular exposure to business stakeholders and executive management, as well as the authority and scope to apply your expertise to many interesting technical problems.
o Strong understanding of UI, cross-browser compatibility, general web functions and standards.
o Constant communication with colleagues.
o Experience in planning and delivering software platforms used across multiple products and organizational units
o Deep expertise and hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API's.
o Strong grasp of security principles and how they apply to E-Commerce applications.
o Skills/Qualifications: JavaScript, JQuery, HTML, HTML5, CSS, CSS3, Web Programming Skills, E-Commerce, Teamwork, Verbal Communication, cross-browser compatibility, Web User Interface Design (UI), Security Principles, Object-Oriented Design, Web Services (REST/SOAP), Multimedia Content Development, API's
Trainee at Nakheel Development Company PJSC
Masters in Database & Technology
• Graduated from Preston University • Bachelors in Computer Information Technology (BSIT)
