Enterprise Account Manager
Bayt.com
مجموع سنوات الخبرة :14 years, 2 أشهر
Achievements:
I was pushing myself and my full ability to sell and expand my Enterprise client’s database through market research and prospecting new accounts.
and I was able to sell more than 25 disloyal Enterprise accounts, by Finding out the economic cost of these disloyal customers and how much money we’re losing from these guys. My customers satisfaction ratings as per their input for the year were between 8 and 10 Attitude
- When working with customers, I clearly communicate with them in order to provide the best customer service possible. Creativity & Innovation.
-My senior management trust my recommendations on business strategies and plans
• Work at all times in a manner that reinforces Bayt.com as an admired and respected market-leading company.
• Initiate and develop a strong relationship with assigned verified lead list of companies.
• Expand the Enterprise client database through market research and prospecting.
• Expand market share by acquiring enterprise companies that have no significant revenue expenditure with Bayt.com, by selling Bayt.com’s recruitment products and services.
• Expand customer share with growing client portfolio through consulting with existing clients.
• Effectively manage business in Enterprise database through a solution oriented selling approach.
• Determine customers' recruitment needs, and prepare proposals to sell services that address these needs.
• Give demonstrations to clients on Bayt.com in order to handle
objections and convince customers to buy.
• Engage in creative solution selling to revise and expand Bayt.com’s service offerings to meet the changing recruitment needs of local enterprise clients.
• Liaise between IT, Executive Search, Online Ad Sales and the client to ensure effective fulfillment of various recruitment solutions.
• Manage the training, usage and follow-up queries with clients through supervision of the assigned Product Specialist.
• Track monthly sales and accurately forecast sales for a rolling-day advance period.
• Track all sales, communications and opportunities in the CRM system.
• Achieve significant market share growth, minimum sales metrics and substantial pipeline in addition to abidance by company values and qualitative assessment by relevant managers in order to achieve confirmation.
• Consistently grow market share and incrementally grow customer share in each month after confirmation.
• Build a portfolio of clients before transferring into a retention-only role.
• Participate in weekly training sessions to improve both efficiency and effectiveness.
Key Responsibilities:
- Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
- Determine client’s needs and convince them to buy our recruitment solutions, and Cloud services (Branded Career Channel)
- Conduct 50 calls and 2 physical meetings per day.
- Meet with new clients and increase our customer reach.
- Give online demonstrations to clients in order to handle objections and convince customers to buy.
- Manage growth of new business by transitioning them to be loyal customers of Bayt.com.
- Explain products or services and prices, and answer questions from customers.
- Record names, addresses, purchases, and reactions of customers contacted into CRM.
- Accurately use CRM for sales processing; keep comprehensive, accurate notes in CRM, prepare forms or agreements to complete sales.
• Achieving customer's Loyalty Rates.
• Getting testimonials monthly.
• Handling key accounts such as: Mobily, IBM, PWC, Royal Commission for Jubail & Yanbu, Sanad
Duties & Responsibilities:
• Check the list of pending appointments for new cases.
• Develop and conduct in-house training/coaching to all customer care department - Riyadh office employees with regards to Bayt.com recruitment technologies.
• Develop and conduct training to all Bayt.com - Riyadh office Enterprise Clients.
• Create and develop job descriptions (duties involve and skills needed) as per client's package.
• Out bound calls/emails to active clients to follow up.
• Update CRM for all historic interaction with customers.
• Work on assisted and/or verified positions as per the schedule
• Participate in a team huddle to review metrics and prioritize/plan the day.
• Report to designated RM on client’s status, on sales and operational matters.
• Ensure that the monthly target is achieved.
• Selection: Screen and short-list applicants based on Client requirements and conditions.
• Interview: Verify candidate's availability and interest by doing initial interview.
• Handling special projects as requested.
* Motivating and inspiring the team to surpass their potential.
* Improving the team and facilitating the communication among the members of team.
* Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
* Creating sense of ownership within the employees and resolving employee issues, if any.
* Encouraging, supporting, and motivating actively one’s peer team.
* Looking constantly for development as well as continuous improvement for the entire team.
* Monitoring, organizing, and coaching team on a day¬to¬day basis.
* Communicating the company’s purpose, core values, vision to the front employees.
* Ensuring that the employees follow their schedules properly as designed.
* Striving for new ways continually, to increase the opportunities of sales.
* Handling escalated calls, complaints, questions, and queries as necessary.
* Facilitating cross¬functional communication within employees for improved working condition.
* Creating a conducive work environment for all the call center’s employees.
* Carrying out team meetings and actively participating in the monthly and weekly meetings.
* Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Maintains financial accounts by processing customer adjustments.
* Recommends potential products or services to management by collecting customer information and analyzing customer needs.
* Prepares product or service reports by collecting and analyzing customer information.
* Contributes to team effort by accomplishing related results as needed.