احمد محمد رشاد Rashad

Sales & Business Development
• Promoted and sold Mercury Racing outboard and inboard engines, performance parts, and accessories
to retail and marine clients.
• Built and maintained long-term customer relationships to generate repeat business and referrals.
• Delivered professional technical consultations and performance recommendations tailored to customer
applications.
• Built and maintained strong relationships with boat builders, dealers, and service centers, increasing
brand visibility and sales opportunities.
• Prepared sales quotations, proposals, and product presentations in line with corporate standards.
• Coordinated with service and aftersales teams to ensure seamless delivery, installation, and
customersatisfaction.
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After-Sales & Operations Management:
• Managed daily service workflow, scheduling, and resource allocation to ensure efficient operations.
• Served as the primary point of contact for customers, dealers, and service centers.

• Sales & Lead Generation ...
• Direct sales. business opportunities and leads. Implement strategies to attract and acquire new
clients.Maintain a pipeline of prospective clients and follow up on leads Digital marketing.. E. Commerce
amazon...shopify
• Advised customers on RV American motorhome or tralier features, specifications, pricing, and available
promotions to match theirneeds and budget.
• Qualifies buyers by understanding buyers requirements and interests; matching requirements and
interests to various models; building rapport.
• Spearheaded multi-channel outreach (cold calling, emails, social media, and in-person meetings) to
identify and engage potential customers.
• Leveraged WhatsApp Business as a core sales channel, significantly increasing sales volume through
personalized communication and quick response times.
• Consistently achieved and exceeded monthly sales targets by effectively managing the sales funnel
from lead generation to conversion.
Marketing & Relationship Management
• Developed and implemented marketing campaigns focused on boosting product awareness and brand
visibility in the local market.
• Cultivated long-term client relationships by providing expert product knowledge and maintaining high
standards of customer service.
• Analyzed client feedback and campaign data to refine marketing strategies and improve overall ROI
on promotional activities.
• Monitored competitor performance and market shifts, providing regular reports to management
tosupport strategic decision-making
• E-commerce & Marketplace Management .
• Managed and optimized product listings on Amazon and Shopify, ensuring high-quality content,
accurate specifications, and SEO alignment to drive organic traffic.
• Executed marketplace strategies by monitoring competitor activities and market trends to adjust
pricing and product positioning, resulting in increased sales volume.
• Enhanced website performance by updating content and improving user experience to attract and
convert high-quality leads

• Led and managed a team of 15+ staff, including delivery officers, data entry clerks, sales assistants,
receptionists, drivers, and logistics personnel.
• Oversaw delivery operations across Retail, Fleet, Tender, and Export departments.
• Coordinated cross-functional activities with sales, logistics, PDI, and finance teams to ensure smooth
operations during peak periods.
Delivery & PDI Management
• Managed the Pre-Delivery Inspection (PDI) process, achieving an error-free vehicle delivery rate and
improved operational efficiency.
• Streamlined delivery and documentation processes, significantly reducing errors and rework.
• Successfully negotiated and met tight delivery schedules, consistently exceeding customer
expectations.
• Coordinated demo vehicle allocation and delivery, enhancing overall customer experience.
Administration & Systems
Supervised delivery documentation, verification, and posting of vehicle data on the SAP system.
• Ensured compliance with internal procedures, manufacturer standards, and documentation
requirements.
• Supported timely billing and collections for credit and fleet customers.
Sales Support & Value-Added Services
• Contributed to achieving sales targets by matching customer requirements with suitable vehicle
models.
• Actively sold service contracts, extended warranties, accessories, and automotive insurance, increasing
per-vehicle revenue.
• Built and maintained a strong customer base, resulting in repeat business and positive customer
feedback.
Performance & Recognition
• Recognized for outstanding performance in fleet, logistics, and PDI operations.
• Maintained high customer satisfaction levels, strengthening dealership reputation.
• Participated in continuous learning initiatives to stay updated on automotive industry trends and best
practices.

automotive dealerships
• Managed end-to-end vehicle sales process, from customer inquiry and needs assessment to
negotiation, financing coordination, and final delivery.
• Advised customers on vehicle features, specifications, pricing, and available promotions to match their
needs and budget.
• Achieved and consistently met monthly and quarterly sales targets through proactive lead generation
and follow-ups.
• Conducted test drives and vehicle demonstrations, ensuring high customer satisfaction and conversion
rates.
• Prepared quotations, sales contracts, and coordinated with finance and insurance teams to complete
transactions.
• Maintained accurate customer records and sales data using CRM and dealership systems.
• Built and maintained long-term customer relationships to generate repeat business and referrals. Ensured compliance with company policies, kuwait automotive regulations, and documentation Supported showroom operations, including vehicle display and promotional

Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).
Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
Able to provide detailed explanation on jobs to be carried out on vehicle.
Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
Ability to advise customers on the required vital jobs..
Should have flair for Selling Value added Services, Service Contracts and accessories.
Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
Raise Warranty approvals
Raise special orders for parts not available and follow up and keep customer informed.
Prepare Invoices on DMS and arrange for Active delivery of vehicles.
Follow up payments of credit customers and ensure collection within stipulated time.
Regularly monitor orders raised by him and ensure timely billing.
Conduct post service follow up to ensure customer satisfaction.