Senior Business Analyst
ديجيتال سيركيلز
Total years of experience :8 years, 3 Months
Business Analysis: Proficient in conducting thorough requirements analysis, utilizing methodologies such as SWOT analysis, cost-benefit analysis, and process mapping to inform business decisions.
Stakeholder Engagement: Skilled in building collaborative relationships with stakeholders at all levels, effectively communicating project objectives and facilitating alignment with business objectives.
Process Improvement: Demonstrated ability to identify and implement process improvements that streamline workflows, optimize resource utilization, and drive measurable business impact.
Change Management: Experienced in leading organizational change initiatives, including system implementations, process redesign, and cultural transformations, to drive adoption and ensure successful outcomes.
Documentation and Communication: Strong documentation skills, with experience creating detailed requirements documents, functional specifications, and process maps. Excellent verbal and written communication skills, capable of conveying complex concepts in a clear and concise manner.
Problem Solving: Proven track record of identifying business problems, conducting root cause analysis, and developing innovative solutions to address challenges and drive continuous improvement.
Team Collaboration: Collaborative team player with the ability to work effectively in cross-functional teams, leveraging diverse perspectives and expertise to achieve shared goals.
• Expertly gather, analyze, and document project or business initiative requirements with a focus on CRM, Supply Chain, and HR module implementations.
• Collaborate closely with stakeholders to deeply understand their needs and meticulously translate them into detailed, actionable specifications for development teams.
• Conduct comprehensive analyses of existing workflows, systems, and procedures, pinpointing inefficiencies and areas ripe for optimization, particularly within CRM, Supply Chain, and HR domains.
• Serve as a pivotal intermediary between technical and non-technical stakeholders, ensuring seamless communication and understanding across all levels.
• Facilitate dynamic meetings, workshops, and discussions to gather requirements, resolve conflicts, and ensure alignment with project objectives, with a special emphasis on CRM, Supply Chain, and HR module implementations.
• Evaluate and recommend robust solutions and strategies to address complex business needs or problems, ensuring that CRM, Supply Chain, and HR modules are effectively integrated and optimized.
• Create and maintain detailed documentation throughout the project lifecycle, including requirements documents, functional specifications, userstories, and process maps, with a focus on CRM, Supply Chain, and HR implementations.
• Lead change management efforts to ensure smooth adoption of new CRM, Supply Chain, and HR systems.
• Develop and deliver training sessions for end-users to ensure they can effectively use new CRM, Supply Chain, and HR systems, and provide ongoing support and troubleshooting post-implementation.
• Implement metrics and KPIs to monitor the performance and effectiveness of CRM, Supply Chain, and HR systems, generating regular reports to track progress and provide insightsfor continuous improvement.
• Oversee data migration efforts to ensure accurate and secure transfer of data into new CRM, Supply Chain, and HR systems, ensuring seamless integration with existing systems and processes.
• Identify potential risks related to the implementation of CRM, Supply Chain, and HR modules and develop risk mitigation strategies to minimize impact on project timelines and deliverables.
• Maintain consistent and transparent communication with stakeholders throughout the project lifecycle, using various channels to ensure all parties are informed and engaged.
• Stay updated on industry best practices and emerging trends in CRM, Supply Chain, and HR technologies, incorporating relevant insights into project planning and execution.
• Manage relationships with external vendors and consultants involved in the implementation of CRM, Supply Chain, and HR modules, ensuring vendor deliverables align with project requirements and timelines.
• Conducting Job analysis.
• Design Organization Structure based on scientific and best practice methods.
• Build and design performance management system based on Quantitative and qualitative methods.
• Created and build competenciesframework and competencies assessment.
• Proficiency in collecting, cleaning, and analyzing HR data to identify trends, track key performance indicators, and provide insightsfor decision-making.
• Created and developed job descriptions.
• Participated in workflow analysis and issued full workflow process.
• Experience in developing HR policies, procedures and forms in compliance with labor laws and regulations.
• Created an effective archiving systemfor employee files.
• Created differentsheetsthat maintain employeesrequests.
• Responsible foremployees money transferthrough Post office.
• Follow up with direct manager regarding the receiving dates of employees debit/credit cards.
• Facilitate employees bank accounts opening and manage meeting schedules between different company branches and bank employees.
• Maintain employee bank/cash reports.
• Handled daily client& employees requests.
• Issued payroll sheetsfor different clients with high level of accuracy.
• Conducted onboarding session for newcomers in cooperation with personal team.
• Maintained employeesfiles and hiringdocuments.
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