Account Advisor
Raya Contact Center
Total years of experience :5 years, 6 Months
ROLE-SPECIFIC COMPETENCIES
Networking
◦Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
◦Implements network security at the regional level as established by corporate Security Director.
◦Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
◦Oversees the administration of the company's WAN.
Internal Systems
◦Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
◦Works with project teams to help implement Internal Systems.
Help Desk Administration
◦Oversees all help desk activities at the regional level.
◦Responds to escalated help desk issues.
◦Oversees the administration and maintenance of our tracking software.
◦Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
CAREER PATH CORE COMPETENCIES
Communication
◦Facilitates team meetings effectively.
◦Holds regular status meetings with team.
◦Keeps team well informed of changes within the organization and general Etensity news.
◦Effectively communicates relevant IT-related information to superiors.
◦Delivers engaging, informative, well-organized presentations.
◦Resolves and/or escalates issues in a timely fashion.
◦Understands how to communicate difficult/sensitive information tactfully.
◦Relays relevant IT-related information to the company in a timely manner.
IT Support