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ahmed abdelbaset sayed, MIs Officer

ahmed abdelbaset sayed

MIs Officer·reefy for microfinance

Egypt

Bachelor's degree, accounting

Work experience

Total years of experience: 35 years, 9 months

MIs Officer

September 1990 - Present

reefy for microfinance

Asyut, Egypt

September 1990 - Present

• responsible for all financial electronic and paper records into the Information System
• Send daily report about employees attendance and absence

Company industry:
Financial Services
Job role:
Accounting and Auditing

Call Center agent

March 2012 - August 2012

wasla contact center

Asyut, Egypt

March 2012 - August 2012

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Assuit university, Faculty of Commerce.

July 2011

July 2011

Bachelor's degree, accounting

Egypt

GPA (percentage): 72%

GPA (percentage): 72%

Skills

Awareness
Expert
Awareness
Expert
Attendance
Expert
Attendance
Expert
Alternative
Expert
Alternative
Expert
Billing
Expert
Billing
Expert
MIS
Expert
MIS
Expert
Ability to analyse financial data
Expert
Ability to analyse financial data
Expert
computer skills
Expert
computer skills
Expert
Analytical Skills
Expert
Analytical Skills
Expert
Teamwork Skills
Expert
Teamwork Skills
Expert
Professionalism
Expert
Professionalism
Expert
communication skills
Expert
communication skills
Expert
success in being able to resolve accounting discrepencies
Expert
success in being able to resolve accounting discrepencies
Expert
Commitment and Motivation
Expert
Commitment and Motivation
Expert
Business Awareness
Expert
Business Awareness
Expert
Awareness
Expert
Awareness
Expert
Attendance
Expert
Attendance
Expert
Alternative
Expert
Alternative
Expert
Billing
Expert
Billing
Expert
MIS
Expert
MIS
Expert

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

Training
Human Resourcing Management
OXFORD Training College London
Dec 2010
ICDL
axcon egypt
Jan 2010
english language
Berlitz
Sep 2010
Human Resource development
Public Service Center Business Consultations & Managerial Development - Assuit University
Nov 2010