Operations Process & Technology Consultant
Independent
مجموع سنوات الخبرة :13 years, 3 أشهر
\{ Global International Payment Operations Department / Reconciliation Unit \}
Managing and leading a team of analysts to support the operational requirements of the bank including:
• Developing, initiating, maintaining, and revising policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct.
• Managing company’s legal compliance procedures and practices.
• Establishing and executing legal and regulatory standards.
• Reviewing and updating existing compliance policy and practices.
• Executing company compliance programs efficiently.
• Managing day-to-day operation of the Program.
• Consulting with the corporate attorney as needed to resolve difficult legal compliance issues.
• Identifying potential areas of compliance vulnerability and risk; developed/implemented corrective action plans for resolution of problematic issues, and provided general guidance on how to avoid or deal with similar situations in the future.
• Providing reports on a regular basis, and as directed or requested, to keep the Corporate Compliance Committee of the Board and senior management informed of the operation and progress of compliance efforts.
• Monitoring, coordinating compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends.
• Reporting on payment data to improve payment performance for international ecomerce.
• Exercise daily oversight of compliance and operations, such as report quality, staff development, presentation of information to clients or external authorities including state and federal agencies, and regulatory change management.
• Research and support response to investigative and corrective action plans and queries.
• Conduct audits and reviews to ensure operational procedures are being followed.
• Display exceptional problem solving and interpersonal communication skills through support of client's compliance and regulatory issues, escalating to the appropriate client engagement staff and internal business teams.
• Developed strategic corrective actions, for both business teams through the process of design, tracking, execution and completion, decreasing discrepancies in monthly and annual audits.
• Decreased risk by utilizing in-depth knowledge and staying up-to-date on legislation and regulations, and conducting comprehensive analyses of numerous factors and extensive research of state and federal laws.
• Represent government program compliance through strong understanding of regulations and requirements and knowledge of business processes, providing appropriate solutions.
Voluntarily and charity work
• Helping and support the families whose houses devastated by Jeddah flood
• Collecting donations from various institutions
• Packing food and other goods
• Coordinating other workers
• Creating delivery schedules
• Visiting distribution points
• Overseeing the loading of goods on to trucks
• Welcome guests
• Present menu and take order
• Use computer system to order food and drinks
• Month end inventories
• Document translation
• Food preparation in kitchen
• Receiving of fresh vegetables from supplier
• Assist the chef in preparing Italian food
• Assist the manager with guest feedback
• Rotated across all department related to the hotel industry as part of the training program for the internship.
• Reception:
• Guest check in and out
• Billing
• Answering telephone calls
• Guest check in and out
• Housekeeping:
• Cleaning guest rooms
• Working in laundry department
• Maintenance:
• Fixing of broken equipment
• Event Management:
• Setting up tables and chair for weddings
• Guiding guests to their tables
• Packing of materials in trucks for outside catering
• Marketing & Sales:
• Create guest analysis of repeat customer
• Respond to guest feedback
• Receiving and forwarding calls
• Handling official paper works for government
• Attend department meetings