Supervisor Clearing and Collection Officer
Emirates NBD bank
Total years of experience :21 years, 4 Months
- Ensure to check and process all RTGS and ACH transfers received for the day.
- Upload incoming funds via SWIFT and ensure all are processed and credited to customer account.
- All the cheques received in Inward Clearing through ECCS for the day has been checked for technical and signature.
- Ensure to check balance in the account before clearing the cheque.
- Ensure all outward cheques received for the day has been sent to CBO through ECCS within the cut off time.
- Ensure to raise and handled queries as required, preparing of MT199 and sending to all correspondent banks.
- All suspense account should be balanced on a daily basis and any outstanding entry is reported to the manager immediately.
- Report if there are any issues in reconciliation for the accounts internal GL accounts.
- All Outward payments received are sent out before the cut off time.
- Assist the manager in preparing daily MIS.
- Ensure all foreign currency cheques received are checked and sent for foreign collections.
- To check proper documentation before issuing DD / Pay Order.
- All salary transfers are processed through ACH / RTGS according to their amount limits.
- Ensure that MIS of the unit is collated and updated on a daily basis.
- Ensure proper nostro reconciliation is done on a daily basis.
- To check and ensure proper documentation before processing various financial entries of different units.
- All standing orders received should be updated into the system and maintained into a spread sheet.
handle all cheques which are drawn on our clients or which will be collected to our client
BNP PARIBAS BANK - Senior Account Officer (Retail Banking) (2007-2010)
Contribute to the over all business objectives in line with BNP PARIBAS vision and strategies through achieving and exceeding personal sales target.
• Sell and cross-sell bank products and services to customers to achieve business targets and maximize bank profits.
• Identify opportunities to sell additional products whilst conducting the sales process.
• Assist the Head of Individual Banking the Marketing and Sales Strategy in order to achieve targets.
• Coordinate with all departments of the bank to finalize sales process.
• Receive and Advise customers and non-customers in order to satisfy their needs and build a long-term business relationship with them.
• Follow up with existing and potential customers in order to retain and attract them.
• Receive, handle and resolve customer complaints (verbal/written) in a timely manner to maintain or increase customer satisfaction.
• Help and support the Collection Department with matters regarding delinquent customers, as to ensure full payment of the overdue amounts to minimize Risk exposure.
BARCLAYS BANK - Retail Sales Officer (credit cards) . (2005-2007)
Attract, serve, and retain existing and potential customers, sell the bank's products and services to maximize the bank's profitability and to meet and exceed customer expectations.
• Promote all the bank's credit cards and services.
• Develop the relationships with customers and seek new business opportunity and give proper guidance to subordinate to achieve the target.
• Ensure delivering of correctly filled applications together with required proper documents in a timely manner.
• Pro-activity act to add value and ensure that customer's expectation are always clearly established and met.
• Resolve the clients' problems according the rolls established by the bank.
• Direct customers complain to appropriate department after effective listening and understanding.
• Handle complains solving for key customers.
• Prepare for conducting Tele-appointment phone calls.
• Continually learn new product knowledge and acquire better selling skills.
• Provide detailed and sufficient daily, weekly and monthly reports.
B.K.R THE NATIONAL ACCOUNTANTS (Accounting Auditor) (2003-2005)
• Manual financial accounting includes entries creation.
• Debits accounts and credit accounts creation.
• Posting the entries and accounts to journals and ledger.
• Create the financial reports for trial balance.
• Prepare the income statement, balance sheet and the cash flow statement.
Seminars and training: S.P.I.N selling skills training program HUTH WAITE international - time management program PRO MARK COPORATION - selling skills development program DALE CARNEGIE TRAINING - effective personal skills program GAMEI AND GAMEI International - Diploma in accounting from the Accounting Training center and Course in the British Council in English language.
AIN SHAMS UNIVERSITY, EGYPT, CAIRO. Bachelor of commerce, Accounting, 2003.
