Consultancy Services Project Manager
IBM
مجموع سنوات الخبرة :6 years, 4 أشهر
• Review project tasks, schedules and resources and make changes or additions, as appropriate
• Conduct regular scheduled project status meetings
• Review current documentation and identification of existing resources, that may include vision, strategies, current state processes and technology
• Ensuring all documents and materials are maintained throughout a project
• Coordinate the SMEs activities and manage the contracted deliverables based on the scope of work and consolidate their input to final deliverable and ensure the alignment with client requirements
• Build and maintain strong relationships with clients by understanding the needs and ensuring that we deliver value
• Maintain project documentation and prepare project progress reports
• Collaborate with department managers to ensure continuous alignment with project goals
• Engage with the technical team to ensure work is completed as per project schedules
• Schedule and conduct meetings for the purpose of reviewing and discussing work progress
• Obtain approvals and permits where applicable from relevant authorities
• Assist Program Manager in maintaining project schedules, issue/decision logs, meeting summaries and status reports to ensure effective communications across all team members
• Track key milestones and adjust project plans accordingly
• Perform financial analysis and forecast project revenue and expenses
• Managing project team to execute tasks and responsibilities effectively and efficiently
• Conducting regular project status meetings with project team
• Assist the Bid / Proposal manager in developing a proposal structure that is customer focused and meets the RFP requirements
• Develop proposals by assembling information including project nature, objectives/ deliverables, implementation, methods, timeline, staffing and budget
• Coordinate and consolidate sections and documents developed by other team members (Account Executives, Risk SME, Legal SME, Solution Architectures and other technical staff) into the required format
• Collaborate with subject matter experts and other writers to edit and refine proposal sections to ensure accuracy, compliance, consistency, and reflection of win strategies
• Reviews final documents for editing and content review
• Coordinating activities across different organizational functions
• Contributing to the written proposal - both in terms of content and presentation (such as preparation of a management summary)
• Design and develop user requirements by using SAP BO, support data validation and auditing
• Worked extensively with the major functionality of BO like Breaks, Ranks, Variables, Formulas, Filters, Sorts in Webi
• Designed and developed various Charts, Graphs and drill down reports
• Leading UAT to ensure test planning and execution
• Conduct BO demos and demonstrated how to use the implemented reports
• Captured user requirements for Service Quality Manager system functionality
• Gathered technical requirements and participated in design sessions
• Responsible for requirements analysis, and review with project teams including development and business leads
• Document and review as-is business processes to identify gaps if any
• Engaged with stakeholders for their reporting preferences through reports and dashboards
• Leading data sources analysis activity to identify gaps in client data to ensure accurate business requirements
• Developed & maintained the Software Requirements Specification document, user’s manual and training materials
• Supporting the team to achieve the individual and collective objectives through team work
• Managing daily meeting to provide a status update to the team members
• Reviewing team work products/deliverables for quality and completeness
• Leading the ad-hoc requirements
• Delegating tasks and set deadlines for project team
• Tracking deadlines, deliverables, resources, and timeline
• Provide the inputs for updating the Standard Operating Procedures document formulated to describe the activities that need to be undertaken by the team for monitoring service quality levels using SQM and Customer Experience Management systems
• Providing both verbal and written communications regarding project status
• Provide help, mentoring and guidance to the resources who joined in later stage
• Prepare training materials and deliver training sessions
• Monitor telecom KPIs (Key Performance Indicators) and KQIs (Key Quality Indicators) for 7 services (Voice, SMS, Corporate, Connect, BlackBerry, Applications and LTE) and raise incidents upon trigger
• Investigate network's problems & degradation and analyze the probable reasons of it
• Correlate the degradation with Fault Management alarms and with relevant customer complaints
• Generating ad-hoc reports for problem analysis from the available reporting tool (BO), a complete analysis report to management is submitted with the identification of the problem, possible root cause, findings and suggested remedial
• Gaining Customer Experience Management experience by doing a dry-run on CEM system
• Provide recommendations to client teams towards improvements of KPIs being monitored, to help improve Service Quality levels
• Doing automation of reports using SAP BO for daily reporting which helped the team in reducing the time and effort in raising notifications and incidents
• Developed and managed knowledge base during project life time and performed frequent and historical analysis to support operational decisions and provide insights to management
Bachelor in Computer Science, Imam University within 5 years