Workforce Manager
Centro Global Solutions
Total years of experience :14 years, 3 Months
•Forecasting: Understand and making analysis for historical data to forecast for future (Weekly - Monthly - Annual) for each transaction type.
•Scheduling: make schedule which minimize variation between demand requirement and staff capacity Accurately analyzing work processes, systems, organizational function and structures using interviews, observation, data and statistical analysis studies and techniques to determine where and how to generate measurable benefits
•Forecasting: Understand and making analysis for historical data to forecast for future (Weekly - Monthly - Annual) for each transaction type.
•Scheduling: make schedule which minimize variation between demand requirement and staff capacity Accurately analyzing work processes, systems, organizational function and structures using interviews, observation, data and statistical analysis studies and techniques to determine where and how to generate measurable benefits
Working as a Technical Instructor For Hewlett Packard Enterprise Project (H.H Sheikh Mohamed Bin Rashed's Smart Learning Program - MPR.SLP).
1- Forecasting: Understand and making analysis for historical data to forecast for future (Weekly - Monthly - Annual) for each transaction type.
2- Scheduling: make schedule which minimize variation between demand requirement and staff capacity.
1- Planning staff and scheduling for near term (current day and/or week) when the plan for current day/week is inconsistent with inputs used to create original schedule
2- Taking action during the day when actual performance id significantly different than assumption used to create forecasting or scheduling
3- Taking action when abnormal condition arise
4- Measuring and managing a form of adherence
• Feb 2012 - Present
Customer Service Representative in ECCO Outsourcing company
Working as an instructor in several organizations: • Jan 2011 - Present
ICDL instructor in (El-Watnya academy, Misr academy & Misr Learn)
• Jun 2010 - Jan 2011
Working as computer instructor (Westwood training center) Sponsored by the Future Generation Foundation
Computer Instructor
2005-2009 Suez-Canal University Suez, Egypt • BSc in commerce, Account, Dept.