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تم إلغاء حظر المستخدم بنجاح
أحمد الصفطاوى, IT Infrastructure Consultant

أحمد الصفطاوى

IT Infrastructure Consultant·Prime Minster’s Office

الإمارات العربية المتحدة

بكالوريوس, Communication, computer and Electronics Engineering

الخبرة العملية

مجموع سنوات الخبرة: 18 سنوات, 9 أشهر

IT Infrastructure Consultant

يناير 2017 - حتى الآن

Prime Minster’s Office

دبي، الإمارات العربية المتحدة

يناير 2017 - حتى الآن

 Managing day to day process flow, department personnel, productivity; scheduling activities to meet objectives of the department
 Developing, implementing, and maintaining, standard operating procedures, protocols and associated activities related to IT governance and security compliance
 Planning IT projects and project budgets, and resource needs. Negotiating with vendors, outsourcers, and contractors to secure network products and services
 Protecting IT assets through disaster recovery, back-up procedures, information security protocols and change control
 Designing and implementing for on-site, off-site and cloud server infrastructure
 Assessing, approving, and administering all equipment, hardware, and enterprise software upgrades. Practice in network asset management, including maintenance of network component inventory, life cycle management and documentation
 Performing cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
 Managing and ensuring:
- Optimal operation of all network hardware and equipment (i.e. routers, switches, hubs, UPSs, etc.)
- Effectiveness of servers, including hardware, and associated operating systems and software
- Backup strategies, capacity planning, performance analysis and physical database integrity
- Effectiveness of security, including firewalls, anti-virus solutions, and intrusion detection systems
- Cloud Infrastructure utilizing VMWare SDDC.
 Managing technical change control to ensure that all IT changes are implemented in a formal and controlled manner and the appropriate levels of communications are taken when implementing change
 Conducting research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts
 Ensures policies are well-documented and communicated for and to departmental personnel Manage, retain, provide feedback, training, administer performance reviews and career opportunities to staff as needed.
 Managing people: retain, provide feedback, training, administer performance reviews and career opportunities to staff as needed.
 Participation in the selection and staffing process by promoting the company and position in a positive manner through the interview process, objectively assess candidates and select the most qualified candidate.

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
تكنولوجيا المعلومات

Infrastructure Consultant

أغسطس 2016 - ديسمبر 2017

Abu Dhabi Quality and Conformity council

أبو ظبي، الإمارات العربية المتحدة

أغسطس 2016 - ديسمبر 2017

- I’m responsible for the complete Infrastructure, solution Design architecture, and product selections. In addition, I’m responsible for the Data Center, and System administration.
- Monitoring, Supporting, Implementing and POC activities for ADQCC requests for on primes and cloud which is based on VMWare and Hyper-V Platform with its underlying VMware ESXi and Microsoft Hyper-V hypervisors. All hypervisors are hosted on IBM Pure Flex System and all Virtual machines are residing on IBM Storewize storage and NetApp FAS series storages.
- Managing and upgrading DC, AD, Exchange, Skype for Business, SharePoint, SQL, VMWare, Hyper-V and Veritas NetBackup.
- Implementing Security Solutions for Antivirus, Mail Gateway and Mail Security.

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
تكنولوجيا المعلومات

Information Tech Manager

أغسطس 2014 - يوليو 2016

IT MAX GLOBAL

دبي، الإمارات العربية المتحدة

أغسطس 2014 - يوليو 2016

I’m one of the management team, and I’m responsible for three verticals in my company: Data Center Management, two technical teams, Support team, and business relationship management and below are brief about them:
- Data Center Management:
We have two data centers, serving our company employees and for hosting customer’s applications, servers, and storages. Either Colocation, IAAS, private cloud, or even public cloud.
- Technical Teams:
I’m managing Two technical teams each team consist of 3-4 engineers, they are Pre-sales software, and Post-sales Software.
- Support team:
This is the support team responsible for support contract, outsource and support company employees.
- Business relationship manager:
Keep eye on the customer and get feedback from his side, to measure customer satisfaction and don’t lose his loyalty.

- Fully responsible for technical solutions starting from planning phase up to documentation and closure phase of the project.
- Meet the customers to gather and collect his requirement in order to provide a proper solution.

- Fully responsible for the Data Centers to be up and running 24X7 and meet the SLA 99.95% uptime.
- Provide L3 Support when needed.
- Responsible for supporting customers in policy documentation and applying.
- Ensure that vendor Best practices are applied.
- Solid knowledge of Microsoft products Infrastructure, Messaging, Communication, and Desktops.
- Solid Knowledge of Backup Symantec backup and antivirus solutions
- Strong knowledge with Servers, blade systems and storages.
- Solid understanding and delivering Disaster Recovery and high availability concepts and solutions meeting the Required RPO and RTO.
- Strong Knowledge with Cisco Routers, switches, and Firewalls.
- Talented provide infrastructure solutions, design, and architecture.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Technical Team Manager

أغسطس 2013 - يوليو 2014

Adaptive Solutions

القاهرة، مصر

أغسطس 2013 - يوليو 2014

I’m one of the management team, and I’m responsible for four verticals in my company: Data Center Management, four technical teams, Support team, and business relationship management and below are brief about them:
- Data Center Management:
We have two data centers, one for serving our company employees and another one is tier two data center for hosting customer’s applications, servers, and storages.
- Technical Teams:
I’m managing four technical teams each team consist of 3-4 engineers, they are Pre-sales software, Post-sales Software, Pre-sales networking, and Post-Sales networking.
- Support team:
- This is the support team responsible for support contract, outsource and support company employees.
- Business relationship manager:
Keep eye on the customer and get feedback from his side, to measure customer satisfaction and don’t lose his loyalty.

 Fully responsible for technical solutions starting from planning phase up to documentation and closure phase.

 Meet the customers to gather and collect his requirement in order to provide a proper solution.
 Fully responsible for the Data Center to be up and running 24X7.
 Provide L3 Support when needed.
 Responsible for supporting companies in policy documentation and applying.
 Ensure that vendor Best practices are applied.
 Solid knowledge of Microsoft products
 Solid Knowledge of Backup Symantec backup and antivirus solutions
 Strong knowledge with Servers, blade systems and storages.
 Solid understanding for Disaster Recovery and high availability concepts and solutions.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

System Engineers Team Leader

أغسطس 2011 - يوليو 2013

Egyptian Life Takaful

القاهرة، مصر

أغسطس 2011 - يوليو 2013

 Project Management Document management solution.
 Project Management Infrastructure implementation project.
 Project Management Backup solution implementation project.
 Project Management IP Cams solution implementation project.
 Planner and Designer for the Data Center infrastructure and solutions.
 Planner and Designer for Symantec Backup Exec Backup Solution.
 Planner and Designer for Migration of Application server.
 Planner and Designer for Integration between MS Lync and Avaya Exchange.
 Planner and Designer for Disaster Recovery Solution.
 Planner and Designer for Linking Head Quarter with the branches solution.
 Managing Support team, and provide support solutions.
 Managing System Administrators team, and provides Technical advices.
 Managing Network team, and provide support solutions
 Fully responsible for providing all kind of support up to level three.
 Fully responsible for Domain Forest. (AD, DNS, DHCP, DC, and GPO).
 Fully responsible for MS Exchange server 2010 SP1.
 Fully responsible for MS Lync 2010.
 Fully responsible for File Server.
 Fully responsible for MS SCVMM 2008 virtualization servers.
 Fully responsible for MS hyper-v 2008 servers.
 Fully Responsible for MS Clusters services.
 Fully responsible for Print Server.
 Fully responsible for MS SCCM 2007 R3.
 Fully responsible for MS SCOM 2007
 Fully responsible for WSUS server.
 Fully responsible for Forefront TMG 2010 enterprise edition.
 Fully responsible for Forefront End Protection 2010 Antivirus.
 Fully responsible for AD RMS server.
 Fully responsible for Forefront Unified access gate way and Direct access.
 Fully responsible for MS SQL 2008 R2
 Fully responsible for Avaya IP telephony system.
 Fully responsible for Linux Redhat 5 Enterprise Platforms.
 Fully responsible for Maintenance, warranty and support contract.
 Expert Using Manage Engine Helpdesk system.
 Fully responsible for Purchasing Process.
 Fully responsible for HP SAN Storages MSA “P2000” and EVA “P6350”.
 Fully responsible for SAN switches.
 Fully responsible for HP servers hardware DLs and Enclosures.
 Fully responsible for tickets life cycle, and applying SLA.
 Fully Responsible for generating Audit and analytic technical reports.
 Planner for training for teams under my supervision.
 Fully responsible for MS licenses renewal, and servers care pack.

مجال الشركة:
التأمين
الدور الوظيفي:
تكنولوجيا المعلومات

Helpdesk Manager and System Administrator Team Manager

مارس 2010 - يوليو 2011

IBM

القاهرة، مصر

مارس 2010 - يوليو 2011

 Windows XP, Win 7 and 2008 Administration, Installation, Configuration and Troubleshooting.
 Linux Oracle Administration, Installation, configuration and trouble shooting.
 Managing windows Server 2008 Active Directory and DNS.
 Responsible for design, implement and maintain DHCP servers.
 Applying Group policy from domain to manage and control the computer and user configuration authority and permission and rights access.
 Fully responsible for providing all kind of support up to level two.
 Migration projects.
 Administrating, Configuring MS Exchange 2007 SP1.
 Responsible for MS forefront Antivirus and solving virus attacks.
 Administrating Users and Machine using SCCM 2007.
 Monitoring Infrastructure using SCOM 2007.
 Installing and configuring of MS Hyper-V.
 Administrate and mange File Server.
 Use Maximo Ticketing System for trace and keep quality of service.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Senior Technical Support Engineer

يوليو 2009 - فبراير 2010

ITS

القاهرة، مصر

يوليو 2009 - فبراير 2010

 UNIX Solaris Installation, Administration, Configuration and Troubleshooting.
 Windows XP and 2003 Administration, Installation, Configuration and Troubleshooting.
 Fully responsible for providing all kind of support up to level two.
 Fully responsible for Backup and restore operation on UNIX System.
 Fully responsible for Management ESX.
 Fully responsible for FTP server.
 Managing windows Server 2003 Active Directory, and DNS.
 Fully responsible for design, implement and maintain DHCP servers.
 Working in software catalog and software profile projects.
 Managing Arrays and RAID configuration for Servers.
 Applying Group policy from domain to manage and control the computer and user configuration authority and permission and rights access.
 Responsible for some of the infrastructure issues thinking and implementation.
 Fully responsible for Video Conferences managing and maintaining.
 Fully responsible for Design, implementation and manage file server.
 KVM switches Administration, Installation and configuration.
 Creating the test environment and testing the Anti-Virus Solution Symantec end point protection.
 Creativity thinking for solving virus attacks.
 Microsoft visual SourceSafe 2005 configuration and administration.
 Update all users’ applications with the latest service packs & patches using Security Manager Plus.
 Use Remedy Ticketing System for trace and keep quality of service.
 Creativity thinking for writing UNIX scripts and handling Cronjobs.
 Fully responsible for creating roaming profiles.
 Creat0ivity thinking for writing UNIX scripts.
 Fully responsible for handling backup for Windows and UNIX systems.
 Fully responsible for Implementing and handling ILO 2 for all servers in DMZ.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Engineer

سبتمبر 2007 - يونيو 2009

Mentor Graphics

القاهرة، مصر

سبتمبر 2007 - يونيو 2009

 Windows 2000/XP/2003 and Vista Administration, Installation, Configuration and Troubleshooting.
 Linux RedHat and Suse Administration, Installation, Configuration and Troubleshooting.
 UNIX Solaris Installation, Administration, Configuration and Troubleshooting.
 Update all users’ applications with the latest service packs & patches.
 Creativity thinking for solving virus attacks.
 Nortel PBX Administration.
 Provide First level of Support to users on H/W, S/W and LAN.
 Helpdesk attendance using Vantive ticketing system.
 Helpdesk attendance using Global Help Desk ticketing system.
 Avocent KVM switches Administration, Installation and configuration.
 Writing Scripts on UNIX platform.
 Writing Documentation.
 TWIKI server Administration, Installation and configuration.
 Migration projects.
 Handling some of ESX tasks.
 Working on VMware, Administration and Install operating system.
 Maintain IT infrastructures Video Conferences all over the company.

مجال الشركة:
توليد الطاقة الكهربائية
الدور الوظيفي:
تكنولوجيا المعلومات

Senior System Administrator (Night Shifts)

أبريل 2009 - مايو 2009

Nile Radio Production

مصر

أبريل 2009 - مايو 2009

 Windows XP/2003 and Vista Administration, Installation, Configuration and Troubleshooting.
 Update all users’ applications with the latest service packs & patches using WSUS.
 Creativity thinking for solving virus attacks.
 Provide Second level of Support to users on S/W, H/W and LAN and First level of support if I'm single shifted.
 KVM switches Administration, Installation and configuration.
 Working on VMware, Administration and Install operating system.
 Expansion of Server Room.
 Installing Watch Guard Fire box device.
 Creating Client email accounts on Lotus note mail server.
 Keeping both stations Nugoom FM and Nile FM up 24x7.
 Handling system and data backups.
 Managing and keep eye one Quota limit on file server.
 Creating and Managing FTP server.

مجال الشركة:
الترفيه
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Higher Technological Institute

يناير 2007

يناير 2007

بكالوريوس، Communication, computer and Electronics Engineering

مصر

Skills

Windows Server
Expert
Windows Server
Expert
Unix
Expert
Unix
Expert
Storage
Expert
Storage
Expert
Infrastructure Projects
Expert
Infrastructure Projects
Expert
Avaya
Expert
Avaya
Expert
Windows Server
Expert
Windows Server
Expert
Unix
Expert
Unix
Expert
Storage
Expert
Storage
Expert
Infrastructure Projects
Expert
Infrastructure Projects
Expert
Avaya
Expert
Avaya
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
FCSA
MCSE 2012 Messaging
MCSE 2012 server infrastructure
NetApp Accredited Technical Sales Professional
MCSA 2012
VCA-DC
MCTP Lync 2010
FCNSA
VCA-C
Microsoft Certified Professional
MCSA 2003
MCTS Lync 2010
MCSA Security 2003
VTSP 5