أحمد الصفطاوى

 Managing day to day process flow, department personnel, productivity; scheduling activities to meet objectives of the department
 Developing, implementing, and maintaining, standard operating procedures, protocols and associated activities related to IT governance and security compliance
 Planning IT projects and project budgets, and resource needs. Negotiating with vendors, outsourcers, and contractors to secure network products and services
 Protecting IT assets through disaster recovery, back-up procedures, information security protocols and change control
 Designing and implementing for on-site, off-site and cloud server infrastructure
 Assessing, approving, and administering all equipment, hardware, and enterprise software upgrades. Practice in network asset management, including maintenance of network component inventory, life cycle management and documentation
 Performing cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
 Managing and ensuring:
- Optimal operation of all network hardware and equipment (i.e. routers, switches, hubs, UPSs, etc.)
- Effectiveness of servers, including hardware, and associated operating systems and software
- Backup strategies, capacity planning, performance analysis and physical database integrity
- Effectiveness of security, including firewalls, anti-virus solutions, and intrusion detection systems
- Cloud Infrastructure utilizing VMWare SDDC.
 Managing technical change control to ensure that all IT changes are implemented in a formal and controlled manner and the appropriate levels of communications are taken when implementing change
 Conducting research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts
 Ensures policies are well-documented and communicated for and to departmental personnel Manage, retain, provide feedback, training, administer performance reviews and career opportunities to staff as needed.
 Managing people: retain, provide feedback, training, administer performance reviews and career opportunities to staff as needed.
 Participation in the selection and staffing process by promoting the company and position in a positive manner through the interview process, objectively assess candidates and select the most qualified candidate.

- I’m responsible for the complete Infrastructure, solution Design architecture, and product selections. In addition, I’m responsible for the Data Center, and System administration.
- Monitoring, Supporting, Implementing and POC activities for ADQCC requests for on primes and cloud which is based on VMWare and Hyper-V Platform with its underlying VMware ESXi and Microsoft Hyper-V hypervisors. All hypervisors are hosted on IBM Pure Flex System and all Virtual machines are residing on IBM Storewize storage and NetApp FAS series storages.
- Managing and upgrading DC, AD, Exchange, Skype for Business, SharePoint, SQL, VMWare, Hyper-V and Veritas NetBackup.
- Implementing Security Solutions for Antivirus, Mail Gateway and Mail Security.

I’m one of the management team, and I’m responsible for three verticals in my company: Data Center Management, two technical teams, Support team, and business relationship management and below are brief about them:
- Data Center Management:
We have two data centers, serving our company employees and for hosting customer’s applications, servers, and storages. Either Colocation, IAAS, private cloud, or even public cloud.
- Technical Teams:
I’m managing Two technical teams each team consist of 3-4 engineers, they are Pre-sales software, and Post-sales Software.
- Support team:
This is the support team responsible for support contract, outsource and support company employees.
- Business relationship manager:
Keep eye on the customer and get feedback from his side, to measure customer satisfaction and don’t lose his loyalty.

- Fully responsible for technical solutions starting from planning phase up to documentation and closure phase of the project.
- Meet the customers to gather and collect his requirement in order to provide a proper solution.

- Fully responsible for the Data Centers to be up and running 24X7 and meet the SLA 99.95% uptime.
- Provide L3 Support when needed.
- Responsible for supporting customers in policy documentation and applying.
- Ensure that vendor Best practices are applied.
- Solid knowledge of Microsoft products Infrastructure, Messaging, Communication, and Desktops.
- Solid Knowledge of Backup Symantec backup and antivirus solutions
- Strong knowledge with Servers, blade systems and storages.
- Solid understanding and delivering Disaster Recovery and high availability concepts and solutions meeting the Required RPO and RTO.
- Strong Knowledge with Cisco Routers, switches, and Firewalls.
- Talented provide infrastructure solutions, design, and architecture.

I’m one of the management team, and I’m responsible for four verticals in my company: Data Center Management, four technical teams, Support team, and business relationship management and below are brief about them:
- Data Center Management:
We have two data centers, one for serving our company employees and another one is tier two data center for hosting customer’s applications, servers, and storages.
- Technical Teams:
I’m managing four technical teams each team consist of 3-4 engineers, they are Pre-sales software, Post-sales Software, Pre-sales networking, and Post-Sales networking.
- Support team:
- This is the support team responsible for support contract, outsource and support company employees.
- Business relationship manager:
Keep eye on the customer and get feedback from his side, to measure customer satisfaction and don’t lose his loyalty.

 Fully responsible for technical solutions starting from planning phase up to documentation and closure phase.

 Meet the customers to gather and collect his requirement in order to provide a proper solution.
 Fully responsible for the Data Center to be up and running 24X7.
 Provide L3 Support when needed.
 Responsible for supporting companies in policy documentation and applying.
 Ensure that vendor Best practices are applied.
 Solid knowledge of Microsoft products
 Solid Knowledge of Backup Symantec backup and antivirus solutions
 Strong knowledge with Servers, blade systems and storages.
 Solid understanding for Disaster Recovery and high availability concepts and solutions.

 Project Management Document management solution.
 Project Management Infrastructure implementation project.
 Project Management Backup solution implementation project.
 Project Management IP Cams solution implementation project.
 Planner and Designer for the Data Center infrastructure and solutions.
 Planner and Designer for Symantec Backup Exec Backup Solution.
 Planner and Designer for Migration of Application server.
 Planner and Designer for Integration between MS Lync and Avaya Exchange.
 Planner and Designer for Disaster Recovery Solution.
 Planner and Designer for Linking Head Quarter with the branches solution.
 Managing Support team, and provide support solutions.
 Managing System Administrators team, and provides Technical advices.
 Managing Network team, and provide support solutions
 Fully responsible for providing all kind of support up to level three.
 Fully responsible for Domain Forest. (AD, DNS, DHCP, DC, and GPO).
 Fully responsible for MS Exchange server 2010 SP1.
 Fully responsible for MS Lync 2010.
 Fully responsible for File Server.
 Fully responsible for MS SCVMM 2008 virtualization servers.
 Fully responsible for MS hyper-v 2008 servers.
 Fully Responsible for MS Clusters services.
 Fully responsible for Print Server.
 Fully responsible for MS SCCM 2007 R3.
 Fully responsible for MS SCOM 2007
 Fully responsible for WSUS server.
 Fully responsible for Forefront TMG 2010 enterprise edition.
 Fully responsible for Forefront End Protection 2010 Antivirus.
 Fully responsible for AD RMS server.
 Fully responsible for Forefront Unified access gate way and Direct access.
 Fully responsible for MS SQL 2008 R2
 Fully responsible for Avaya IP telephony system.
 Fully responsible for Linux Redhat 5 Enterprise Platforms.
 Fully responsible for Maintenance, warranty and support contract.
 Expert Using Manage Engine Helpdesk system.
 Fully responsible for Purchasing Process.
 Fully responsible for HP SAN Storages MSA “P2000” and EVA “P6350”.
 Fully responsible for SAN switches.
 Fully responsible for HP servers hardware DLs and Enclosures.
 Fully responsible for tickets life cycle, and applying SLA.
 Fully Responsible for generating Audit and analytic technical reports.
 Planner for training for teams under my supervision.
 Fully responsible for MS licenses renewal, and servers care pack.

 Windows XP, Win 7 and 2008 Administration, Installation, Configuration and Troubleshooting.
 Linux Oracle Administration, Installation, configuration and trouble shooting.
 Managing windows Server 2008 Active Directory and DNS.
 Responsible for design, implement and maintain DHCP servers.
 Applying Group policy from domain to manage and control the computer and user configuration authority and permission and rights access.
 Fully responsible for providing all kind of support up to level two.
 Migration projects.
 Administrating, Configuring MS Exchange 2007 SP1.
 Responsible for MS forefront Antivirus and solving virus attacks.
 Administrating Users and Machine using SCCM 2007.
 Monitoring Infrastructure using SCOM 2007.
 Installing and configuring of MS Hyper-V.
 Administrate and mange File Server.
 Use Maximo Ticketing System for trace and keep quality of service.

 UNIX Solaris Installation, Administration, Configuration and Troubleshooting.
 Windows XP and 2003 Administration, Installation, Configuration and Troubleshooting.
 Fully responsible for providing all kind of support up to level two.
 Fully responsible for Backup and restore operation on UNIX System.
 Fully responsible for Management ESX.
 Fully responsible for FTP server.
 Managing windows Server 2003 Active Directory, and DNS.
 Fully responsible for design, implement and maintain DHCP servers.
 Working in software catalog and software profile projects.
 Managing Arrays and RAID configuration for Servers.
 Applying Group policy from domain to manage and control the computer and user configuration authority and permission and rights access.
 Responsible for some of the infrastructure issues thinking and implementation.
 Fully responsible for Video Conferences managing and maintaining.
 Fully responsible for Design, implementation and manage file server.
 KVM switches Administration, Installation and configuration.
 Creating the test environment and testing the Anti-Virus Solution Symantec end point protection.
 Creativity thinking for solving virus attacks.
 Microsoft visual SourceSafe 2005 configuration and administration.
 Update all users’ applications with the latest service packs & patches using Security Manager Plus.
 Use Remedy Ticketing System for trace and keep quality of service.
 Creativity thinking for writing UNIX scripts and handling Cronjobs.
 Fully responsible for creating roaming profiles.
 Creat0ivity thinking for writing UNIX scripts.
 Fully responsible for handling backup for Windows and UNIX systems.
 Fully responsible for Implementing and handling ILO 2 for all servers in DMZ.

 Windows 2000/XP/2003 and Vista Administration, Installation, Configuration and Troubleshooting.
 Linux RedHat and Suse Administration, Installation, Configuration and Troubleshooting.
 UNIX Solaris Installation, Administration, Configuration and Troubleshooting.
 Update all users’ applications with the latest service packs & patches.
 Creativity thinking for solving virus attacks.
 Nortel PBX Administration.
 Provide First level of Support to users on H/W, S/W and LAN.
 Helpdesk attendance using Vantive ticketing system.
 Helpdesk attendance using Global Help Desk ticketing system.
 Avocent KVM switches Administration, Installation and configuration.
 Writing Scripts on UNIX platform.
 Writing Documentation.
 TWIKI server Administration, Installation and configuration.
 Migration projects.
 Handling some of ESX tasks.
 Working on VMware, Administration and Install operating system.
 Maintain IT infrastructures Video Conferences all over the company.

 Windows XP/2003 and Vista Administration, Installation, Configuration and Troubleshooting.
 Update all users’ applications with the latest service packs & patches using WSUS.
 Creativity thinking for solving virus attacks.
 Provide Second level of Support to users on S/W, H/W and LAN and First level of support if I'm single shifted.
 KVM switches Administration, Installation and configuration.
 Working on VMware, Administration and Install operating system.
 Expansion of Server Room.
 Installing Watch Guard Fire box device.
 Creating Client email accounts on Lotus note mail server.
 Keeping both stations Nugoom FM and Nile FM up 24x7.
 Handling system and data backups.
 Managing and keep eye one Quota limit on file server.
 Creating and Managing FTP server.