Assuit Service Center Manager
Ghabbour Egypt
Total years of experience :16 years, 8 Months
Assuit Service Center Manager Ghabbour Egypt commercial vehicles Volvo & Mitsubishi Fuso
Feb.2012 Till Now
Tasks: service department and team leaders for workload and meeting customer demands
Conduct/ participate in routine communication meetings with department
Manages workload to accomplish repairs to efficiently meet the company's standards and to meet / exceed customer expectations
Assist other branches and area Service Representatives to manage customer problems
Assertive with technician roles and responsibilities
Willing to make decisions and follow through
Participate in RO's process to expedite customer invoicing
Attend and communicate training information
Job Skills
Mechanical knowledge
Ability to estimate a mechanical repair
Ability to do a detailed analysis and estimate of a collision
Contact customers to fill service schedule
financial responsibility of department expenses
Communicating with customers and vendors for repairs, authorizations and purchase orders
Customer service oriented
Resolve customer discrepancies
Fast paced environment combined with high customer expectations
Understand and enforce warranty policy
Excellent organizational skills
Sharm El-Sheikh Service Center Manager Ghabbour Egypt commercial vehicles Volvo & Mitsubishi Fuso
Jan 2010 till Jan 2012
W/S Section Head Ghabbour Egypt commercial vehicles Volvo & Mitsubishi Fuso
Mar. 2008 till Dec.2009
W/S Service Engineer Ghabbour Egypt commercial vehicles Volvo & Mitsubishi Fuso
Sep.2007 till Feb.2008
Personal Skills: • Hard Worker
• Work under pressure
• Team worker
• Leadership
• people communications
Reference Will Be Available Upon Request
Bachelor Degree of Mechanical Power engineering; shoubra, Benha University Grade: good Graduation Year: 2006 Project: measuring infiltration rate inside cold stores Project Grade: excellent