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ahmed ezz, Senior Customer Service Representative

ahmed ezz

Senior Customer Service Representative

Raya Holding

Location
Egypt
Education
Bachelor's degree, managment and computer
Experience
19 years, 6 Months

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Work Experience

Total years of experience :19 years, 6 Months

Senior Customer Service Representative at Raya Holding
  • Egypt - Port Said
  • My current job since November 2005

Company is a Subdirectory of (RAYA Holding Company) and considered as the Biggest National System Integrator in Egypt.
Customer Solutions Engineer for ATM service .
1- Manage delta territory with 2 engineers ( 142 machine )
2- Schedule all service calls and preventive maintenance
3- Respond to customers’ calls and fix them within standards
4- Troubleshoots and determines all hardware & Software Problem
5- Support 24/7 maintenance and operations environment
6- Troubleshoot, report, and perform all necessary repairs and maintenance on Diebold equipment, ATM service,
7- Provide customer contact for all post-installation problems
8- Escalate and re-assign calls when necessary
9- Organize and manage stock parts and tools

Network Administrator at Dar al – Nasher AL – Electrony
  • Egypt - Cairo
  • April 2005 to November 2005

1- Network administrator
2- Customer support by e-mail and telephone
3- Administrate www.kotobarabia.com
4- Make secure files to upload to the site
5- Mange ISA2000 Exchange2003 File server & DC 2000 Advanced Server
6- Install our network in the site office
7- Troubleshoots and determines all hardware & network problems

Help Disk at BNP BANK
  • Egypt - Cairo
  • January 2005 to March 2005

Installing Operating systems and Software define device drivers, upgrade PCs

Help Disk at MOBINET
  • Egypt
  • November 2004 to January 2005

LAN administrator technical & customer support administrator, network admin. With 3 engineers maintaining 24/7 network connectivity design of new networks for customers.

Education

Bachelor's degree, managment and computer
  • at High Institute for managment and computer
  • May 2002

degee is presentage

Specialties & Skills

ATM
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Personal Service
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Computer Setup
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Computer Repair
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Management Planning
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Windows 9x.
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Windows 9x.
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Windows 2000 Professional.
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Windows2000 Server.
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• Windows XP.
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Windows 2003 server.
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Windows 2003 server.
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Excellent skills in computer maintenance and assembling.
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Diebold ATM Machine
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Languages

English
Intermediate

Training and Certifications

Stress Management (Certificate)
Date Attended:
June 2006
Valid Until:
June 2006
ISO 9001 (Certificate)
Date Attended:
October 2012
Valid Until:
October 2012
Certified Agilis NDX (Certificate)
Date Attended:
March 2009
Valid Until:
March 2009
MCP (Certificate)
Date Attended:
August 2004
Valid Until:
November 2004
Conducting Professional Interviews (Certificate)
Date Attended:
September 2006
Valid Until:
September 2006
Creativity & Innovation course (Certificate)
Date Attended:
November 2012
Valid Until:
November 2012
Communication Skills . (Certificate)
Date Attended:
December 2005
Valid Until:
December 2005
APS - HP Commercial Desktops, Workstations and Notebooks (Certificate)
Date Attended:
August 2006
Valid Until:
August 2006
Diebold Opteva Series for Partners (Certificate)
Date Attended:
May 2007
Valid Until:
May 2007
Customer Satisfaction and Care . (Certificate)
Date Attended:
March 2006
Valid Until:
March 2006
Self Management (Certificate)
Date Attended:
December 2012
Valid Until:
December 2012