PC After Sales Operation & Development Executive
GB Auto
Total des années d'expérience :11 years, 10 Mois
Perform All GB Service Centers Performance Evaluations.
Provide Support & Training to Service departments when required.
Ensure SOP is applied for all service processes.
Improve/Develop SC Operations & Performance.
Monitor & solving problems related to SC KPIs.
that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction. Depute for Service Manager in his absence for continuity of workshop operations.
•Ensure high level of Customer Satisfaction for customer retention and business development.
•Ensure proper delivery of the vehicle to the customer.
•Follow-up night shift Job cards, and handed over morning shift job cards to ensure timely delivery of the vehicle to customers, with jobs carried out completely.
•Maintain high level of motivation and morale in the team and ensure development of the staff, to achieve high level of employee satisfaction and thereby high productivity and customer satisfaction.
•Technical Trainer & Technical support Engineer (April 2020) :
•Develop a schedule to assess training needs.
•Consult with other trainers, managers, and leadership.
•Track and compile collected data.
•Conceptualize training materials based on data and Mitsubishi Training materials.
•Communicate training needs and online resources.
•Create training strategies, initiatives, and materials.
•Maintain a database of all training materials.
•Review employee performance and learning.
•Coordinate and monitor enrollment, schedules, costs, and equipment.
confirming and preparing for appointments to expedite the customer's service experience.
•Greeting customers in a timely and friendly manner.
•Determining vehicle needs based on customer information, a vehicle walk-around and a technician's multi-point inspection.
•Producing repair orders for customers with full transparency including cost and time estimates.
•Communicating frequently with Technicians and Parts Associates to ensure timely completion of work.
•Follow-up with customers on the status of their vehicle.
•Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information.
over the customer’s vehicle after service.
•After Service follow up.
Follow & implement ALJ 7 steps service Procedures:
•Appointment Procedure.
Customer about necessary service for routine maintenance.
•Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
•Ensures that customers vehicles are fixed right 1st time. Ensure that repair estimates are reasonable.
•Ensure that repairs are carried out within promised delivery time & estimated cost.
•Customer complaints handling.
•Follow & implement Service Advising Steps: Appointment -Reception -Writing-up repair needs-Monitoring work in progress-Final check for delivery- Job explanation at delivery-Post service follow-up.
Post Graduation Studies: Mechanical Engineering Diploma
Graduation Project: Electronic Fuel Injection system (EFI) Multi-Point Injection System (MPI) Simulation: Programming AVR microcontroller to detect, and analyze the sensors readings, and calculate the injection duration period, determine the start time of injection, and select the right injector according to firing order to actuate as a simulation of the Bosch Motronic system.
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