Senior Director, User Experience and Interactive
ITWORX
Total years of experience :30 years, 6 Months
Strategic and creative User Experience & Interactive Director at ITWORX Global Services with more than 18 years of extensive experience in building digital business experience, new products/services development, supervising, designing interactive, digital media/content, professional services projects, user experience, UCD, GUI applications, portals with different sizes and business types for Telecommunication, Government, Education, and Enterprises entities.
Great passion with Customer Experience, Creative work, Online Marketing, Content Management, Technical communications business development, team building & continues development, optimizing operations, services marketing and presales development.
Coaching and leading for innovating and developing new products and ideas, maintaining successful results that empower the business by the digital technology.
Striving for technical innovation and embraces change and suggesting creative solutions and sees ideas through to completion, managing/look closely at the development of various projects and accounts.
Job roles:
Strategic planning and participation in building and developing the organization capabilities in the User Experience, Interactive Media, New Products Ideation, Services Transformation, Creative & Digital Design, with focused role on the excellence of services delivery and business development.
Supporting and cooperating with different technical and business teams (Service Delivery, Pre-Sales and Commercial teams) in order to maintain healthy pipeline of growing and innovative business.
Identifying and building the appropriate tools, methods, offerings to support delivery of projects
Leading the Digital Design & creative teams/projects and ensure continuous updates in the User Experience & creative capabilities aligned with the latest business trends.
Managing and developing the organization creative Marketing/Design team, resources, marketing collateral and content for special projects.
Enforce the company brand meaning through the design experience, develop and promote the company image towards better customer experience and that strong deserved brand .
Manage the Shared Services teams (Artwork and Usability, System Analysis and Technical Writing)
Manage/Monitor Shared Services operational variances versus forecasts and budgets and communicating issues to business owners.
Responsible to provide ways to improve the productivity and work quality of all the company Shared Services
Responsible to provide leading edge design and professional approach to produce best user experience in every piece of Artwork or UI development
Plans, forecasts and allocates resources adequately to ensure maximum utilization and timely availability
Managing the Shared Services teams and ensures the level of quality and productivity in every task they do.
Working as Artwork and Usability manager at ITWorx Egypt with more than Fifteen years of extensive experience in supervising, designing multimedia and graphical GUI applications interface, websites, portals, and promotional materials for Telecommunication, Government, Education, and Enterprises entities.
Responsible to provide leading edge design and professional approach to produce best user experience in every piece of Artwork or UI development
Plans, forecasts and allocates resources adequately to ensure maximum utilization and timely availability
Managing the artwork and usability team and ensure the level of quality and productivity in every task they do.
Participating on cross-functional, divisional or corporate task forces
Marketing for the Artwork and Usability services and process internally and externally to drive more awareness and business benefits.
Clients meetings, artwork and usability presentations, creative business development and marketing
Leads Artwork and Usability teams and assist teams to ensure quality and professionalism level
Translates customer requirements into functional and visual schematics
Build, develop and coordinate productive working relationships with our customers internally and externally.
Assess and review Artwork and usability efforts and its involvement in every project.
Viewing project from the manager's role - Activities indicate employee is worrying as much about the project as the manager.
Evaluating and providing feedback on the effectiveness and efficiency of other engineers validation choices
Sharing personal experiences and learning's with other designers/engineers to help them understand and solve similar problems
Effectively helping management set direction
Setting an example for all other team members and/or is a positive influence on other team members
Recognizing and driving productivity improvements at the team level and departments level
Job responsibility:-
• Image/Brand & conception Creation & Development for the applications including colors, logos, icons and any art work needed …
• Interpreting and setting creative direction to ensure brand support is maintained
• Designing user interfaces, information architecture and graphics for internal and customer service-based and content applications
• Developing original creative graphics and concepts and executing full design and artwork for the web(design and usability) & all the Printed materials.
• Designing and developing visually appealing web content from initial conception through to implementation
• Conceptualization and development of graphics for client websites.
• Website Database graphics and technical Design & Management.
Design & Supervise for the web proceeding, CD presentations, programs interface, any printing materials( Brochures - Posters - Newspaper ads - POS Materials...) as well the websites design starting from the small icons till the professional layout and graphics (Retouching the pictures and enhance its quality, animated gif, Shockwave movies, Java Scripts, Banner ads and More....
Create & design the promotions ideas for the products range at "Cairo Sales Agency" including ( products packaging, Brochures, Press ads, Magazine ads, Posters, Booklets, POS. Materials and Outdoor advertising ads.
Designing user interfaces, information architecture and graphics for internal and customer service-based and content applications
Developing original creative graphics and concepts and executing full design and artwork for the web & all the Printed materials.
Conceptualization and development of graphics for client websites
Working closely with the Media Planning/Buying to ensure that technical standards are maintained.
Interviewing the client, and studying all his art work / web design layout requirements concerning; logos and corporate colors. Then discussing the website contents regarding text and pictures with the site developer to provide the first proposed design to the client.
Administrate and manage the website starting from the meeting with the client to know his queries and activities ... then planning to his website starting from the compatible "Domain Name" for his project and setup proceeds including the hosting services (e.g. websites setup, FTP site Monitoring and controlling, mail domain, DNS. server, (web states/monitor, Analyzing and tracking website visitors), support with the hosting company to report any hosting problems or suggestions to solve it ASAP., and many other utilities can be managed to keep an eye on the hosting activities with the biggest names in the hosting field
Create & design the promotions ideas & the products packaging, Brochures, Press ads, Magazine ads, Posters, Booklets, POS. Materials and Outdoor advertising ads.
follow up with the photographers and the graphics design team in the Development of the original creative graphics and concepts and executing full design and artwork for the web & all the Printed materials.
Creating and Designing of their wide range of products packaging, Brochures, Press ads, Magazine ads, Posters, Booklets, POS. Materials, billboards and Outdoor advertising ads.
Setting & layout of products for photography.
Giving ideas for promoting the company products through promotions and displays.
creating ideas for designing of promotional leaflets with attractive gifts.
These jobs were executed on computers (MAC/IBM) using sophisticated graphics software's. Also following up with the printers on colour separation & proof till the finish
Designing and printing of complementary cards, greeting cards and stickers using computer graphics and creative skills.
Silkscreen printing of promotional items including creating the designs on computers with sophisticated computer graphics software's and execution of the same by following it up with my subordinates
Teaching the students the basics of designing and drawing.
Ms. Access
How to create success success campaign
IBM AUTHORIZED EDUCATION CENTER -INFORM 11-2-2002
BACHELOR DEGREE OF ARTS (JULY 1993) GRADE : VERY GOOD, WITH HONORS