Zone Head (Centralized Operation)
Arab African international Bank
Total years of experience :21 years, 6 Months
Ensure timely and accurate execution of branch operations (according to the bank’s policies and procedures). Receive the daily monitoring reports and swifts: review branch financial position and checks general ledger for conformity to accounting rules. Review and check all branch trade finance operations concerning LG, LC, documentary collections, bills, swift, payments and correspondences. Reviewing and checking the issuing of LG and other procedures like (increasing, decreasing, extension, amendments and cancellation) with coordination with the trade finance center. Review all the LC cases and check it (Import and Export and Form4 and other type of trade finance operations) with coordination with the trade finance center. Review and monitor branch internal controls regarding segregation of duties, authorization of entries, reconciliation, cheques, foreign exchange and deposits. Control the various accounting activities of the branch within established policies and procedures. Prepare monthly reports with coordination with the branch manager. Monitor and control work flow to improve productivity, maintain the quality, systems, and structure of operations and service arrangements. Accurately recording the financial position and completeness of branch documentation, readily accessible on file and respecting confidentialities. Check the cash issuing to the tellers each morning and continuously ensures that they have sufficient funds. Maintain the main vault according established policy and procedures. Review and reports daily computer balances with actual cash-in-hand balances. Shares strategic objectives with the cash and operation staff so that they strongly motivated and feel fully empowered to meet exacting and demanding targets in terms of customer service while remaining fully compliant with credit/risk procedures. Delegate duties among staff; make sure that proper control is in place. Manage& control AML within the branch and ensure that money laundry regulations are properly adopted.
Ensure that the 1st level of control in the branches, COPS & Centralized Departments / functions are performed correctly by implementing FMPs and snap checks :
Conduct regular control review of the branches to ensure that all procedures matters are adhered to as set in the bank's procedure manual.
Assess the adequacy and effectiveness of the 1st level of control into the branches
Conduct a monthly Snap Check of cash count of the branch's cash vault and tellers and also verify it to ensure that the correctness and balance are within the cash limit also check all the security matters related to the branch
Responsible to implement the FMP's for the branches according to the schedule previously prepared by his/her head.
Responsible to implement the FMP's for COPS, Centralized departments / Functions according to the schedule previously prepared by his/her head.
Draw his or her manager's attention to compliance with the various methodologies and procedures, also provide his/her manager by the finding reporting based on risk assessment methodology and appendixes.
Discuss significant review findings with branches / Departments head and report those findings, along with the branch action plan to implement the review recommendation for follow up
Carry out Quality auditing missions concerning ISO regularly reviewing.
Participate in detecting risk areas and propose corrective actions:
Identify risk areas in operations
Liaising with the Control Manager, propose corrective actions in order to reduce the risks
Evaluate the quality of service through operations areas by:
Ensure compliance with each player's obligations and draw attention to any shortcomings
Report to the Control Manager on progress made with controls as well as any problems detected
Identify and inventory any difficulties encountered by staff in the performance of their functions.
Recommend updates and enhancement for the current applied control when needs.
In Terms of Monitoring:
Ensure the application of all the Fundamental Monitoring Points covering the administrative risk;
Identify risks through the application of FMPs, FMV's and Snap Checks;
Follow up the implementation of previous recommendations;
Contribute to identifying risky areas in the activities that he or she is controlling
Propose control actions aimed at rationally covering his or her business unit's specific risks
Lead the performing the operations risks analysis and providing the department management with the relevant recommendations to improve the risk's control performance and effectiveness.
Carry out Controls, FMP’s, FMV's and Snap Checks in their missions
Carry out Quality auditing missions concerning ISO regularly reviewing.
In terms of Supervising:
Monitor the performance of controls on major risks (FMPs)
Ensure that each player complies with his or her responsibilities
Ensure that new procedures/methodologies or tools are applied
be a reference on his or her staff according to his/her experience
In terms of Quality:
to prepare and present the findings of the report produced by the department;
to analyze and interpret the results of the report produced and suggest recommendations and/or corrective measures
Have an external signature (Category “B”)
Reviewing the batches of the tellers & the operation officers
Handling the documents of the LC’S, LG’S & IDC’S
Obtain the responsible of the key of the main vault & the cash register
Reporting the performance of the staff and participate in making the end of the year appraisals
Perform periodic inventory to the secured items& existing custody (Drafts, local bills, clearing notes, deposit receipts, withdrawal slips, deposit certificates, keys, combination ...etc) of operation area to meet the control measures
Review and approve the monthly statistics related to operations and its dispatch to the appropriate officials at the head office
Control the branch expenses and mutually approve and sign the expenditure entries belonging to the branch to ensure proper spending and reducing bank's expenses
Coaching, educating, recognizing, and appraising the operations team
Provide best blend of customer service across operational area to ensure customer satisfaction
Ensure full adherence to bank's procedures
Ensure correctness of batches by certifying and validating entries on the spot to meet the key control points and complete branch closure
• Working in BNPPARIBAS Bank working as a Head Of Cash from 1/2008 till 2/2009
• Working in BNPPARIBAS Bank working as a Senior Associate from 1/2007 till 1/2008
receive and count working cash at beginning of shift
identify customers, validate and cash checks
accept cash and checks for deposit and check accuracy of deposit slip
process cash withdrawals
perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
perform services for customers such as ordering bank cards and checks
receive and verify loan payments, mortgage payments and utility bill payments
record all transactions promptly, accurately and in compliance with bank procedures
balance currency, cash and checks in cash drawer at end of each shift
answer inquiries regarding checking and savings accounts and other bank related products
attempt to resolve issues and problems with customer's accounts
initiate and open new accounts
explain, advise on and promote bank products and services to customers
receive and count working cash at beginning of shift
identify customers, validate and cash checks
accept cash and checks for deposit and check accuracy of deposit slip
process cash withdrawals
perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
perform services for customers such as ordering bank cards and checks
receive and verify loan payments, mortgage payments and utility bill payments
record all transactions promptly, accurately and in compliance with bank procedures
balance currency, cash and checks in cash drawer at end of each shift
answer inquiries regarding checking and savings accounts and other bank related products
attempt to resolve issues and problems with customer's accounts
initiate and open new accounts
explain, advise on and promote bank products and services to customers
• Working as a customer service representative in Vodafone Egypt From 12/2003 till 12/2004
• Training in HSBC Bank (Bills and Grantees Department) 7/2000, 7/2001, 8/2002
Bachelor of Business Administration from Modern Academy for computer science and Management Technology (MAM) in Maadi. In May 2003 Major: Accounting (English section) Grade: Very Good Additional Certificates: