Senior Advanced Services Engineer
Oracle Corporation
Total des années d'expérience :16 years, 8 Mois
• Providing reactive/proactive onsite and remote technical assistance in close cooperation with global support and product development for problem analysis and investigation.
• Ensure that Oracle technology is installed, configured, deployed, optimized, and maintained according to Oracle best practices.
• Working with Oracle Support and Oracle’s engineering teams to provide an integrated solution tailored to customer's needs.
• Performing patching, migration, and upgrade for Oracle engineered systems (Exadata) using Oracle tools and ZERO downtime methodologies.
• Supporting Backup / recovery solutions in EMEA using RMAN, Data dumps, OSB, and third party tools.
• Installing/configuring Oracle High availability options/products (Data guard, RAC, and Active-Passive solutions).
• Responding and resolving customer issues within Key Performance Indicator targets.
• Utilize diagnostic and monitoring tools to anticipate, identify, and re-mediate issues for all Oracle mission-critical systems.
• Providing Technical support for Oracle E-Business Suite R11/R12 HR, SCM, and Financial including Workflow Administration.
• Provide Oracle E-Business Suite R11/R12 Technical Consultation and Support services.
• Performing OBIEE / BIAPPS installation and configuration.
• Supporting Oracle application server, Weblogic server installation and administration
• Performing Backup / recovery using RMAN and cold backups.
• Installing/configuring Oracle High availability options/products (Data guard, RAC, and Streams).
• Installing, patching, and upgrading Oracle E-Business Suite R11/R12 on Windows/UNIX platforms.
• Installing, patching, upgrading, and migrating Oracle DB on Windows/UNIX platforms.
• Installing/configuring Oracle High availability options/products (Data guard, Fail safe, RAC, and streams).
• Installing/configuring Oracle SOA suite and Oracle WebLogic H/A.
• Installing/configuring Oracle Application server infrastructure/Business intelligence.
• Performing Backup / recovery using RMAN, Data Dumps, and cold backups.
• Planning and scoping.
• Performing ERP consultation tasks for different Fujitsu customers in Egypt.
• Oracle E-business suite 11i, R12 installation, upgrade, cloning, and patching.
• Oracle Database installation, upgrade, migration, and patching.
• Oracle Database tuning.
• Oracle Real Application Cluster implementation.
• Oracle data guard and streams implementations.
• Oracle Application Server (forms and report services/Discoverer Bi services) implementation.
Education