senior customer service
Mobinil
Total years of experience :11 years, 5 Months
- Dealing with customer service concerns and complaints.
- Maintaining customers' satisfaction through troubleshooting, recommendations and follow-ups.
- Complain Handling Department.
- Handling all kinds of promotions and subscriptions.
- Technical support for subscribers through phone.
- Controlling subscriber’s financial account.
- Handling more than two calls at the same time with different problems.
- Provide to the customer high service.
- Handle customer's inquiries.
In Showrooms 07/2000 to 08/2001
Responsibility:
- Showroom sales.
- Showrooms accounting department.
- Preparing of weekly and Monthly reports for showrooms sales in Microsoft Excel.
- Preparation of monthly showrooms balances in Microsoft Excel.
In Head Office 09/2001 to 01/2004
Position: Accountant.
Responsibility:
- Responsible of the coffer of the company.
- Responsible of monthly salaries in Microsoft Excel.
- Preparation of Financial Reports for showrooms accounts in Microsoft Excel.
- Cooperation with financial manager in the final balance sheets in Microsoft Excel.
- Follow up of the customer collection department.
In Head Office 02/2004 to 01/2005
-Sales (Indoor)