IT Manager
Hyatt Regency Makkah
Total des années d'expérience :16 years, 10 Mois
Analyzed the CRM IT cases by tracing the common repeated ones and resolving
it radically in advance, gaining IT KPI optimized by 60% and customers &
employees’ satisfaction.
Coached the three IT agents’ team to enrich their technical knowledge and
engage them to handle higher level tasks.
Assessed the IT resources, standardized them and distributed them according
to each business unit needs to ensure well use.
Report status of I.T. & Telecommunication /VOIP issues to regional Director of
IT
Monitor technology and telecom mailbox and ensure call resolutions within
the service levels.
February 2012-Present
Position: Assistant IT Manager
Employer: Hyatt Regency Sharm
Reporting To: Information Technology Manager
February 2011 ــ February 2012
Position: Assistant IT Manager.
Employer: Grand Nile Tower
Reporting To: Information Technology Manager
August 2008 - February 2011
Position: Assistant IT Manager.
Employer: Grand Hyatt Cairo
Reporting To: Information Technology Manager.
August 2007 - August 2008
Position: IT Supervisor.
Employer: Hyatt Regency Taba Heights - South Sinai - Egypt.
Reporting To: Information Systems Manager.
Professional Experience
• Cisco VOIP Unified Call Manager 4.3 Administration
• Active Directory
• Symantec Backup Exec 12 for Windows Servers
• Mcafee Antivirus
• Lotus Domino 7
• Migration from Opera V3 to V4
• Migration from Opera V4 to V5
• IScala 2.3
• Sun System Back office
• ACT Payroll & HR System
• Hits Payroll & HR System
• Solution Payroll & HR System
• Micros Fidelio Materials Control
• Opera V3.0, V4.0, V5.0
• Micros 9700
• Vision Vingcard v5.5
• Upgrade domain 2000 to 2003 server
• Upgrade Opera IFC, Micros IFC and Call account IFC (FCS)
• Delphi
• Reserve System
• Material Control
• FCS &TMS Call accounting & voice mail system
Job Responsibilities
• Monitor the operation and security of all computer hardware and ensure that it is operating properly.
• Serve as primary contact for all servicing of computers, printers, etc.
• Maintain a sufficient inventory of all office and computer supplies.
• Maintain all hardware and software logs updated as per departmental working procedures.
• Maintain the documentation of all hardware configuration and inventory.
• Maintain the documentation of the telephone system configuration and all IP Phone lines.
• Understand all the department working procedures and perform the related tasks as described.
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Maintain all users access request and authorizations (Win2000/2003, E-mail, Opera, Micros)
• Respond to all users request and provide them with adequate support.
• Manage the use of hotel systems to aid profitability
• Keep the hotel computers operating and provide support to staff
• Prepare & test a disaster recovery plan
• Ensure the hotel computer systems are adequately secure
B.Sc. of Engineering -May 2007 University Zagazig Department Electric engineering Branch Computers & Information Technology Graduation project Human Voice & Speech recognition with practical application Project Grade Excellent Job Description I'm seeking for passionate and dynamic IT professional Career where I pride myself on my ability to deliver extraordinary levels of customer service and provide creative solutions.
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