Operation Manager
NRG interactive solutions
Total years of experience :18 years, 6 Months
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Oversee overall financial management, planning, systems and controls.
• Management of agency budget in coordination with the Executive Director.
• Development of individual program budgets
• Invoicing to funding sources, including calculation of completed units of service.
• Payroll management, including tabulation of accrued employee benefits.
• Disbursement of checks for agency expenses.
• Organization of fiscal documents.
• Regular meetings with Executive Director around fiscal planning.
• Supervise and coach office manager on a weekly basis.
Client liaison
• Understanding our clients’ objectives for each project
• Formulating, negotiating and agreeing time frames and budgets,
and ensuring they are met
• Establishing clear lines of communication for each project
• Troubleshooting any problems which may arise to ensure a swift
and good-natured resolution
Design team liaison
• Ensuring that the designers have a clear understanding of their briefs
• Tracking the progress of each project by creating and updating
status reports
• Updating Shaun Webb on each project and its progress
general management and human resources
• Ensuring the studio and its workflow run smoothly at all times. Managing
invoicing, credit control, cash flow management, ordering stationery and
other supplies, liaising with our IT support, landlord, bookkeeper and
cleaning company
• Overseeing staff contracts and maintaining personnel records
• Keeping Shaun Webb in touch with all staff needs and developments
• Maintain understanding of the latest digital opportunities and trends in consumer interaction with digital technology and inspire the organisation with those possibilities
• Identify opportunities to harness technology to deliver our fundraising, communications and engagement objectives
• Partner with internal account managers to build the business case and create robust contracts for delivery
• Deliver these commitments through management of the digital team and digital marketing agencies
• Create the specification for infrastructure developments and functionality enhancements and contract with IT for their development
• Through the digital team, manage the internal network of content authors to ensure that our website and social media presences meet high editorial, usability and effectiveness standards
• Create a leading edge analytic, test and learn culture so that the effectiveness of our website, e-marketing and email programs are continuously increased
• Build understanding of digital opportunities throughout the Trust
• Work with peers to create processes that enhance the Trust’s digital capabilities
• Ensure compliance with all applicable legal and voluntary standards
• Manage digital budgets and budgets allocated by internal clients
• Designs and teaches BBSA, ICDL computer courses for senior adults. Creates course outlines and writes instruction and review handouts for each of the different course.
• Prepares the room and the computers for use before each class; attends to the proper shut-down of computers after classes.
• Assures that the computer equipment is properly used.
• Supervises use of computer equipment during lab hours.
• Trains and supervises trainee graduation projects.
• Performs other related duties as presentation skills and room setup for graduation projects.