أحمد سمير

Key responsibilities
1. Manage information technology and computer systems
• Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP)
• Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
• Troubleshoot hardware, software and network topology (Windows server 2012, HP G9 Servers, Cisco Router, Cisco Switches, PC, Fortigate Firewall)
• Technology handover to end users.
• IT inventory management
• Prepare and implement system recovery plan.
• Network resources procurement support
• Network security.
• Incident management
• Customizing ERP Applications (objects/ interfaces) based on the business requirements for change requests
• New report developments (Crystal/ SEI/Requesters) based on business requirements.
• Troubleshoot existing customizations and reports in case of issues.
• Support the ERP projects from technical side, writing technical specifications, end-user training.
• Data migration and Master data management
• Managing (troubleshooting) the integration of web services/ API of ERP applications
2. Monitor and maintain technology to ensure maximum access Main Activities

Key responsibilities
• Manage information technology and computer systems
• Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP)
• Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
• Administrator of CRM system with connectivity covering 13 branches
• Restoring the database backup for testing purposes and in case of server failure.
• Troubleshoot hardware, software and network topology (Windows server 2008, IBM & Dell Servers, Cisco Router, D-Link Switches, PC, Mac)
• Technology handover to end-users.
• IT inventory management
• Prepare and implement system recovery plan.
• Network resources procurement support

Achievements: Managed complex IT infrastructure enhancement projects starting from initiating till closing, including network capacity and topology expansion
Key Responsibilities
•Managed the overall administration of Windows System applications.
•Performed various troubleshooting and maintenance operations in Windows Server environments.
Selected Professional Performance:
•Installed of latest versions of Operating Systems on demand, per requirements of the clients.
•Sorted complex issues pertaining to hardware and network failure - Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.
•Performed security monitoring tests to identify intrusions.
•Deployed performance enhancing/monitoring tools.
•Recommended new updates and changes required by the clients.
•Produced new system and network designs for clients.
•Documented the new Windows server settings that have been applied to the network.

Achievements: Created strategic plans and delivered effective IT systems to the organization.
Job Responsibilities and Details:
• Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations
• Developed IT system specifications after evaluating customer’s nature of work and business volume
• Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking.
Other key performance:
• Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends.
• Assisted clients with IT solutions; prepared written reports on solutions offered.
• Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management.

Achievements: Installation, configuration and maintenance of \[Windows servers, Cisco infrastructure\] system network components.

Key Responsibilities
Analyzed system problems, ran preventive tests, performed troubleshooting, and trained staff as part of preventive measures.
Key Performance:
•Performed maintenance on copy machines, Xerox scanner, printers, etc
•Performed server updates on a regular basis.
•Performed troubleshooting, diagnosing, solving and replacing parts.
Maintenance & Upgrades:
•Repaired and upgraded old installed systems; configured new systems.
•Documented the history of requests.
•Continuously up-to-date regarding software.