General Manager
Azur Hotels & Resorts
Total years of experience :24 years, 10 Months
Marlin Inn Azur Resort 4* Resort with 434 rooms General Manager Responsible for all aspects of operations at the hotel, Provide leadership and strategic planning to all departments in support of the company service culture, maximizing revenues, guest satisfaction. Managing closely the relationship with the hotel owners and other stake holders. Responsible for managing the Hotel's management team (HOD's) and overall ho tel targets to deliver an excellent Guest experience, and the best financial re sults.
Bel Air Azur Resort 4* Resort with 220 rooms General Manager
•Was able to smoothly lead the fine team of Bel Air Azur, for over three years with a proven record of achievements; enhancing the guest satis faction levels, and consistently appearing among the top ranked recom mended Hotels in Hurghada area.
•Developed new rate structure and selling strategies, led to a major devel opment at the Hotel revenue share out of the transient market segmenta tion.
•Effectively cooperated with the Head office and the Area team, developing Business plans, strategies and tactics for the company business in Hurghada area.
Sea Club, Sea Life and Sea Garden Resorts 4* Resorts with a total of 830 rooms Sharm El Sheikh, Egypt
•Developed and supervised the application of an upgrading business plan of the room's features, and Food and beverage services, meanwhile worked effectively on enhancing the team work environment, which led to a notable increase in the Guest satisfaction ratios and the revenue gen eration index.
5* Resort with 600 rooms Sharm El Sheikh, Egypt
•Supported the credit Department in collecting a bad debt of almost one million EGP.
•Assumed authority for the hotel in the absence of the General Manager.
•Planned and monitored Rooms division operations, sales and marketing, revenue management, along with Recreational facilities.
•Managed budgets as well as business plans and was able to tremendously enhance the Hotel Revenue generation performance.
•Addressed customer problems as well as troubleshoot, tangibly enhanced the Guest satisfaction tracking results.
Luxury 5* Resort with 600 rooms Sharm El Sheikh, Egypt
•Pre-opening team member.
•Participated in property management system installation and setup.
•Participated in the hand over process of the Hotel rooms and public areas.
•Established a major part of the Hotel business plan, sales strategy and pricing structure.
•Set basis for the hotel group business and MICE operations.
•Participated in marketing and promoting the Hotel services.
•Established the Hotel E-Business bases.
Luxury 5* Hotel with 740 Cairo, Egypt
•Achieved target to be the yearly best Front Office Up-Seller for 3 years out of four.
•Nominated to be one of the Hotel departmental leaders responsible for re storing the Hotel market leadership after stepping down to be the second best Hotel in Cairo2001.
•Conducted on the job training to the more junior team members, as well as Management trainees, and colleagues from the other Middle Eastern Hotels.
Graduation project was a complete visibility study of a four star resort.