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Ahmed Zakaria Ibrahim Ghonim, Senior Sales and Technical Support Engineer

Ahmed Zakaria Ibrahim Ghonim

Senior Sales and Technical Support Engineer·Contractors Services Company CSC

Saudi Arabia

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 14 years, 8 months

Senior Sales and Technical Support Engineer

January 2018 - Present

Contractors Services Company CSC

Dammam, Saudi Arabia

January 2018 - Present

- Presented device features and qualities to showcase business benefits.
- Providing technical support of fire fighting systems (water, Gas and aerosol) for our customers and Colleagues.
- Providing technical support of fire alarm systems, Public address, voice evacuation and Low Current Systems.
- Negotiated profitable sales contracts to achieve revenue targets.
- Providing considerate sales aftercare which increased 60% of client satisfaction.
- Built rapport with new and existing customers, boosting client retention rate

Company industry:
1389
Job role:
Engineering

Sales and Technical Support

November 2015 - December 2017

Contractors Services Company

Riyadh, Saudi Arabia

November 2015 - December 2017

Promote the company products for achieving the desired profit
Install and provide technical support for fire fighting,
alarm and Security systems
Manage Work between my customers and company
technical staff

Company industry:
General Engineering Consultancy
Job role:
Mechanical Engineering

Mechanical Engineer

May 2015 - November 2015

shimokh for fire fighting systems

Mecca, Saudi Arabia

May 2015 - November 2015

Designing fire fighting systems and it's hydraulic calculations
Installing and Maintenance of all types of fire fighting systems
Supervising the projects to assure that the fire systems are according to specifications
Testing fire fighting systems for any defaults
working also as Sales Engineer for all fire fighting, fire alarm, CCTV, Access control systems components

Company industry:
Mechanical Engineering
Job role:
Mechanical Engineering

Mechanical Engineer

July 2012 - May 2015

AKL automotive industries ( Certified GENERAL MOTORS Supplier)

Egypt

July 2012 - May 2015

Design the parts and its jigs and fixtures and the Machining of all parts
working on process parameters for plastic injection machines with good management for saving time, effort and money
Making Quotations for customers
Making control plans and flow charts to assure that the products are according to customer requirements
Supervising the production of vehicle parts for GENERAL MOTORS EGYPT according to their requirements
supervising maintenance of vehicles and it's components
Assembly of manufactured vehicle components at GENERAL MOTORS EGYPT
supervising vehicle maintenance "light truck"

Company industry:
Automotive Dealership & Distributor
Job role:
Mechanical Engineering

Mechanical Engineer

November 2011 - July 2012

shouman group for plastics (Machines factory)

Damietta, Egypt

November 2011 - July 2012

Designing, manufacturing and assembly of Plastic machines
Shop drawing of spare parts for plastic machines and crushers
Manufacturing of spare parts for other customers
Gear and Gear box design
Inspection of manufactured parts to fulfill customer requirements
Maintenance of plastic crushers and assembly of their spare parts

Company industry:
Industrial Production
Job role:
Mechanical Engineering

Education

Mansoura University

June 2011

June 2011

Bachelor's degree, Mechanical Engineering

Egypt

GPA (percentage): 71.31%

GPA (percentage): 71.31%

Production Engineering and Mechanical Design

Skills

Firefighting

Expert

Vehicles

Expert

Maintenance

Expert

MEP

Expert

Mechanics

Expert

CATIA

Expert

Matlab

Intermediate

SolidWorks

Expert

AutoCAD

Expert

MasterCam

Expert

Microsoft office [ Reporting,scheduling and planning ]

Expert

Fire fighting systems design and calculations

Intermediate

Assembly of machines and it's sub assembly

Expert

Trouble shooting and problem solving

Expert

Design, installation and maintenance

Expert

Vehicles

Expert

Maintenance

Expert

MEP

Expert

Mechanics

Expert

Mechanical Design

Expert

Languages

English

Expert

Memberships

Engineering syndicate, Egypt

Mechanical Engineer

January 2012

saudi council of engineers

Mechanical Engineer

May 2015

Training and Certifications

Training
Avenger 227 Clean Agent Fire Suppression System
Avenger Systems Co.
FirePro. Technical Training
FirePro Fire Suppression Systems
trained on machines and knew the type of all machining processes
Alexandria Petroleum Company
Aug 2009
maintenance, how the factory work
Talkha Fertilizer Company
Aug 2010

Recommendations

Adham Salm

Oct 2015

Oct 2015

Technical ManagerColleague

Ahmed is one of the best minds you can deal with

Hobbies and interests

Reading
Repair anything broken
Watching documentary movies
Fishing