CC Product & Communication coordinator
mobily
مجموع سنوات الخبرة :16 years, 1 أشهر
CC Product & Communication (October 2013 to Current):
Working as a CC Product & Communication coordinator loan period, to coordinate launching new Mobily products, Promotions, services within the Customer Care with all other Departments and updating the customer care Knowledge Base with all required information, also being responsible for the “Mobinet” (knowledge base) performance and development in term of layout and usage. Announcing all new releases; products, services, promotions and managerial circulated notes. Design graphics and images to be posted in the Knowledge Base.
Performance Management Team MIS (June 2013 to September 2013):
Worked as a Performance Analyst in loan period. collate accurate and prompt customer care information and disseminate to manager, Record data in the appropriate databases and generate daily and monthly reports as requested by more senior staff and management. Do performance analysis of customer care stuff daily work .
Broadband & elife Support Team (Aug-2011 to June 2013):
Worked as a Back office Data Technical Support Representative providing technical support for the following data services: elife (FTTH), Broadband (Wi-Max) and 4G (LTE). Through calls (out bound), emails and Service Requests.
Broadband Operations Team (Mar-2011 to Aug-2011):
Worked as loan to support Account Management for data services (BB@ Work & FTTB) in corporate division through calls (in bound & out bound), emails and Service Requests.
Broadband Support Team (Mar-2010 to Mar-2011):
Providing the needed technical support for BB@ Home (Wi-Max) customers through calls (in bound), emails and service Requests.
o help a call center representative use the most effective and efficient means for handling phone calls without sacrificing customer service, while achieving the stated goals.
o provide training, coaching, feedback and assistance to call center representatives to make sure they understand new policies and procedures for quality.
o makes sure call center employees give accurate information in a courteous and professional manner.
o Customer Services and Sales
o Public & Private sectors, supervision and advisory services in problems solving in network services.
o Clients Accounts Specialist, Create and renew client's Accounts.
• Diploma Certificate and Passed the Advanced Stage in English Language from Wall Street Institute of English (Stage 13th).