Ahmed Fouad

Responsibilities:

Customer Assistance:

Greeted customers upon arrival and helped with product inquiries.

Found customer needs and recommended right paint products.

Provided detailed explanations of product features, benefits, and applications.

Sales Support:

Aided customers throughout the purchase process, from product selection to transaction completion.

Processed sales transactions accurately and efficiently.

Utilized upselling and cross-selling techniques to enhance customer purchases.

Execute all cash transactions.

Responsible for the end-of-shift cash sub-safe reconciliation with the main vault custodian

Product Knowledge:

Maintained comprehensive knowledge of Jotun’s product range, including new arrivals and promotional items.

Educated customers on the proper use and application of different paint products.

Inventory Management:

Monitored stock levels and communicated with management about replenishment needs.

Helped in receiving, unpacking, and organizing new stock.

Store Presentation:

Ensured the store was clean, well-organized, and visually appealing.

Created attractive product displays to highlight new arrivals and promotional items.

Customer Feedback:

Handled customer complaints and resolved issues promptly and effectively.

Gathered and reported customer feedback to improve service and product offerings.

Team Collaboration:

Worked collaboratively with store colleagues to achieve sales targets and keep a positive store environment.

Participated in training sessions to enhance product knowledge and customer service skills.