Ahmed Morad, Territory Sales Manager

Ahmed Morad

Territory Sales Manager

Hilti Emirates LLC

Location
United Arab Emirates - Dubai
Education
Master's degree, Master of Business Admistration
Experience
19 years, 7 months

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Work Experience

Total years of experience :19 years, 7 months

Territory Sales Manager at Hilti Emirates LLC
  • United Arab Emirates - Dubai
  • My current job since March 2011

• Manage a portfolio of medium to large contracting clients and mega projects;
• Develop trusting relationships by gaining a thorough understanding of client needs and requirements;
• Serve as the link of communication between key customers and internal teams;
• Focus on growing and developing existing clients, together with generating new business;
• Develop innovative solutions for customers that support product range;
• Provide feedback to product design teams so products can be tailored to clients' needs and requirements;
• Attend events, tradeshows and conferences to reach prospective customers and demonstrate the product;
• Recently ranked as number 1 in the organisation for highest number of sales and units sold for the UAE and META (Middle East, Turkey and Africa) region;
• Calculate installation or production costs and estimate savings from new services, products, or equipment;
• Prepare sales and marketing presentations and proposals to explain product specifications and applications.

Senior Sales Executive at Gulf Warranties.W.L.L
  • United Arab Emirates - Dubai
  • August 2010 to February 2011

• Acted as the thought leader for Gulf Warranties, analysed the allocated territory to inform strategic decision making on product requirements, pricing, marketing and communication;
• Increased profitability in the allocated territory through achievement of business goals and objectives;
• Represented the organisation at meetings with existing and prospective clients, partners and banks;
• Assisted colleagues to set budgets in the allocated territory and develop brand identity;
• Provided accurate and timely forecasting using appropriate sales tools and processes.

Fleet Sales Executive at Arabian Automobiles Co.
  • United Arab Emirates - Dubai
  • January 2008 to July 2010

• Maintained existing customer accounts to corporate fleet clients;
• Generated new business by actively prospecting and utilising other marketing methods;
• Achieved sales targets whilst maximising profitability;
• Maintained CRM system, recognised, processed and followed-up sales prospects;
• Maintained awareness of automotive industry, paying particular attention to new features, technical developments, market trends, competitor analysis, selling techniques and customer handling skills;
• Assisted clients with after sales support as required.

Customer Service Agent at Sharjah International Airport
  • United Arab Emirates
  • July 2007 to January 2008

• Checked passengers in, weighed and checked in baggage and issued labels and boarding passes;
• Handled queries and customer complaints regarding tickets, baggage and flights;
• Maintained high level of customer service at all times;
• Communicated all flight movement messages in and out.

Customer Service Representative (CSR) at AL ANsari Exchange Est
  • United Arab Emirates - Dubai
  • December 2006 to July 2007

• Provided information about the company’s products and services to customers;
• Assisted customers in choosing the best option for them and provided information about banks and exchange houses across the globe.

Night Manager InCharge at Mafraq Hotel Abu Dhabi
  • United Arab Emirates - Abu Dhabi
  • September 2005 to November 2006

• Led a team of 10 individuals, made up from different departments, responsible for their development;
• Advised on best practice to ensure night shift processes and procedures were followed;
• Ensured exemplary levels of guest service were consistently maintained;
• Maximised room sales and revenue for the hotel;
• Adhered to procedures relating to health, safety and security of guests;
• Managed customers queries and requests in a polite, efficient and courteous manner.

Receptionist & Front Office Cashier at Hauza Beach Resort
  • Egypt - Sharm el Sheikh
  • January 2004 to January 2005

• Checked customers in and out of the hotel;
• Handled guest queries and complaints;
• Ensured high level of customer service at all times.

Education

Master's degree, Master of Business Admistration
  • at University of Strathclyde
  • June 2018

Master of Business Administration with special focus on Strategy, Digital Leadership and Entrepreneurship.

Bachelor's degree, Tourism Studies
  • at Faculty Of Tourism & Hotels
  • November 2003

Graduation Project: Information Technology in Tourism Industry. Grade : Excellent

Specialties & Skills

Analytics
Relationship Building
Business
Key Account Management
Computer Knowledge
Learning Languages
Internet
Handling Complains
Building Relationship
High Deep and Wide (selling at high levels)
Impactful Communication
Team building
Handling customer's objections
Lead Generation
Situational Leadership
Key Account Management
New Business Development
Business Development
Sales Management

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

Diploma in Customer Service (Certificate)
Date Attended:
March 2015
Effective Problem-Solving and Decision-Making (Training)
Training Institute:
University of California, Irvine
Date Attended:
April 2015
Duration:
72 hours
Certificate of completion (Certificate)
Date Attended:
January 2008
Valid Until:
January 2008

Hobbies

  • Social Media
  • Photography
  • Travel