Ahmed Morad

• Manage a portfolio of medium to large contracting clients and mega projects;
• Develop trusting relationships by gaining a thorough understanding of client needs and requirements;
• Serve as the link of communication between key customers and internal teams;
• Focus on growing and developing existing clients, together with generating new business;
• Develop innovative solutions for customers that support product range;
• Provide feedback to product design teams so products can be tailored to clients' needs and requirements;
• Attend events, tradeshows and conferences to reach prospective customers and demonstrate the product;
• Recently ranked as number 1 in the organisation for highest number of sales and units sold for the UAE and META (Middle East, Turkey and Africa) region;
• Calculate installation or production costs and estimate savings from new services, products, or equipment;
• Prepare sales and marketing presentations and proposals to explain product specifications and applications.

• Acted as the thought leader for Gulf Warranties, analysed the allocated territory to inform strategic decision making on product requirements, pricing, marketing and communication;
• Increased profitability in the allocated territory through achievement of business goals and objectives;
• Represented the organisation at meetings with existing and prospective clients, partners and banks;
• Assisted colleagues to set budgets in the allocated territory and develop brand identity;
• Provided accurate and timely forecasting using appropriate sales tools and processes.

• Maintained existing customer accounts to corporate fleet clients;
• Generated new business by actively prospecting and utilising other marketing methods;
• Achieved sales targets whilst maximising profitability;
• Maintained CRM system, recognised, processed and followed-up sales prospects;
• Maintained awareness of automotive industry, paying particular attention to new features, technical developments, market trends, competitor analysis, selling techniques and customer handling skills;
• Assisted clients with after sales support as required.

• Checked passengers in, weighed and checked in baggage and issued labels and boarding passes;
• Handled queries and customer complaints regarding tickets, baggage and flights;
• Maintained high level of customer service at all times;
• Communicated all flight movement messages in and out.

• Provided information about the company’s products and services to customers;
• Assisted customers in choosing the best option for them and provided information about banks and exchange houses across the globe.

• Led a team of 10 individuals, made up from different departments, responsible for their development;
• Advised on best practice to ensure night shift processes and procedures were followed;
• Ensured exemplary levels of guest service were consistently maintained;
• Maximised room sales and revenue for the hotel;
• Adhered to procedures relating to health, safety and security of guests;
• Managed customers queries and requests in a polite, efficient and courteous manner.

• Checked customers in and out of the hotel;
• Handled guest queries and complaints;
• Ensured high level of customer service at all times.