ahsan amin

- Oversaw daily floor operations for a busy real estate office, ensuring smooth workflows, staff adherence to schedules,
and a professional client-facing environment at all times.
- Supervised, motivated, and evaluated a team of sales and support staff, providing on-the-spot coaching, performance
feedback, and structured training to maintain high service standards.
- Monitored floor activity and maintained real-time progress logs, identifying bottlenecks and implementing corrective
measures to keep team productivity on track.
- Coordinated office procedures, standardised internal processes, and enforced company policies to ensure consistent
operations across all departments.
- Liaised between senior management and floor staff, communicating strategic directives and ensuring operational
goals were understood and executed efficiently.
- Maintained a well-organised, compliant, and presentable floor environment, managing resource allocation and
addressing any operational issues promptly.

+ Researched potential leads from business directories, web searches and digital
resources.
«+ Contacted potential customers through phone calls, mail and in person visitation.
« Determined customer needs and offered products, services, solutions and support.
«+ Delivered customized, targeted sales strategies.
« Closed sales and lead customers through the purchasing process.
« Met all quotas for internal and external sales.
+ Maintained records of calls through computerized system.
«+ Created and maintained database of prospective clients.

- Managed end-to-end sales activities including lead sourcing from business directories, digital platforms, and referral
networks to consistently build a healthy pipeline.
- Engaged prospective clients through outbound calls, site visits, and written correspondence, articulating value
propositions tailored to individual client needs.
- Designed and delivered customised sales strategies for different customer segments, contributing to consistent
achievement of monthly and quarterly sales targets.
- Guided clients through the full purchasing journey from initial contact to contract closure, ensuring a smooth and
professional buying experience.
- Maintained accurate sales records and an up-to-date CRM database of prospects and active clients, enabling effective
follow-up and pipeline management.
- Collaborated with the marketing team to align outreach campaigns with sales objectives and provided field feedback
to refine messaging and targeting.

- Handled a high volume of inbound customer calls, delivering accurate, professional, and empathetic responses to
queries related to billing, services, and account management.
- Resolved escalated customer complaints through active listening and structured problem-solving, consistently turning
dissatisfied callers into satisfied clients.
- Proactively contacted existing customers to communicate new products, policy updates, and service improvements,
contributing to customer retention efforts.
- Assisted customers with app navigation, troubleshooting, and service usage through clear, patient guidance delivered
in a multicultural call environment.
- Updated and maintained accurate customer profiles and interaction records in the CRM system, supporting quality
assurance and team performance reviews.
- Participated in onboarding and mentoring of new team members, sharing best practices in customer handling and
adherence to service quality standards.

- Conducted targeted outbound calls to identify, engage, and qualify new business prospects in line with defined client
acquisition criteria.
- Developed structured call scripts and communication frameworks for handling diverse customer concerns, improving
consistency and call quality across the team.
- Assessed candidate and customer eligibility against programme requirements, ensuring only qualified leads were
forwarded to the processing department.
- Built and maintained accurate records of all client interactions in the centralised call centre database, supporting
compliance and performance tracking.
- Nurtured long-term business relationships through proactive follow-ups and consistent service delivery that exceeded
standard contact centre expectations.