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ahsan amin, Floor Manager

ahsan amin

Floor Manager·Hawk Estate

Pakistan

Bachelor's degree, marketing and finance

Work experience

Total years of experience: 11 years, 0 months

Floor Manager

January 2021 - December 2025

Hawk Estate

Islamabad, Pakistan

January 2021 - December 2025

- Oversaw daily floor operations for a busy real estate office, ensuring smooth workflows, staff adherence to schedules,
and a professional client-facing environment at all times.
- Supervised, motivated, and evaluated a team of sales and support staff, providing on-the-spot coaching, performance
feedback, and structured training to maintain high service standards.
- Monitored floor activity and maintained real-time progress logs, identifying bottlenecks and implementing corrective
measures to keep team productivity on track.
- Coordinated office procedures, standardised internal processes, and enforced company policies to ensure consistent
operations across all departments.
- Liaised between senior management and floor staff, communicating strategic directives and ensuring operational
goals were understood and executed efficiently.
- Maintained a well-organised, compliant, and presentable floor environment, managing resource allocation and
addressing any operational issues promptly.

Company industry:
Real Estate
Job role:
Management

Assistant Manager of Sales and Marketing

January 2019 - January 2021

Millionaire Business Solution

Islamabad, Pakistan

January 2019 - January 2021

+ Researched potential leads from business directories, web searches and digital
resources.
«+ Contacted potential customers through phone calls, mail and in person visitation.
« Determined customer needs and offered products, services, solutions and support.
«+ Delivered customized, targeted sales strategies.
« Closed sales and lead customers through the purchasing process.
« Met all quotas for internal and external sales.
+ Maintained records of calls through computerized system.
«+ Created and maintained database of prospective clients.

Company industry:
Sales Outsourcing
Job role:
Sales

Assistant Manager – Sales & Marketing

January 2018 - January 2019

Habib Bank Limited – F6 Branch

Islamabad, Pakistan

January 2018 - January 2019

- Managed end-to-end sales activities including lead sourcing from business directories, digital platforms, and referral
networks to consistently build a healthy pipeline.
- Engaged prospective clients through outbound calls, site visits, and written correspondence, articulating value
propositions tailored to individual client needs.
- Designed and delivered customised sales strategies for different customer segments, contributing to consistent
achievement of monthly and quarterly sales targets.
- Guided clients through the full purchasing journey from initial contact to contract closure, ensuring a smooth and
professional buying experience.
- Maintained accurate sales records and an up-to-date CRM database of prospects and active clients, enabling effective
follow-up and pipeline management.
- Collaborated with the marketing team to align outreach campaigns with sales objectives and provided field feedback
to refine messaging and targeting.

Company industry:
Banking
Job role:
Sales

Customer Relationship Officer

January 2017 - January 2018

Abacus Consulting – I9 Branch

Islamabad, Pakistan

January 2017 - January 2018

- Handled a high volume of inbound customer calls, delivering accurate, professional, and empathetic responses to
queries related to billing, services, and account management.
- Resolved escalated customer complaints through active listening and structured problem-solving, consistently turning
dissatisfied callers into satisfied clients.
- Proactively contacted existing customers to communicate new products, policy updates, and service improvements,
contributing to customer retention efforts.
- Assisted customers with app navigation, troubleshooting, and service usage through clear, patient guidance delivered
in a multicultural call environment.
- Updated and maintained accurate customer profiles and interaction records in the CRM system, supporting quality
assurance and team performance reviews.
- Participated in onboarding and mentoring of new team members, sharing best practices in customer handling and
adherence to service quality standards.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Business Development Coordinator

January 2015 - January 2017

Ion Resource Groups

Islamabad, Pakistan

January 2015 - January 2017

- Conducted targeted outbound calls to identify, engage, and qualify new business prospects in line with defined client
acquisition criteria.
- Developed structured call scripts and communication frameworks for handling diverse customer concerns, improving
consistency and call quality across the team.
- Assessed candidate and customer eligibility against programme requirements, ensuring only qualified leads were
forwarded to the processing department.
- Built and maintained accurate records of all client interactions in the centralised call centre database, supporting
compliance and performance tracking.
- Nurtured long-term business relationships through proactive follow-ups and consistent service delivery that exceeded
standard contact centre expectations.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Marketing and PR

Education

Preston University

September 2017

September 2017

Bachelor's degree, marketing and finance

Pakistan

Skills

Management
Expert
Management
Expert
Business Development
Expert
Business Development
Expert
Strategising
Expert
Strategising
Expert
problem solving skills
Expert
problem solving skills
Expert
Team Leadership
Expert
Team Leadership
Expert
ANALYTICAL TECHNIQUES
Intermediate
ANALYTICAL TECHNIQUES
Intermediate
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
RELIABILITY
Expert
RELIABILITY
Expert
INNOVATION
Intermediate
INNOVATION
Intermediate
ADAPTABILITY
Expert
ADAPTABILITY
Expert
SELF DISCIPLINE
Intermediate
SELF DISCIPLINE
Intermediate
LEADERSHIP
Expert
LEADERSHIP
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
CONSULTING
Intermediate
CONSULTING
Intermediate
CUSTOMER ADVOCACY
Intermediate
CUSTOMER ADVOCACY
Intermediate
MARKET ANALYSIS
Intermediate
MARKET ANALYSIS
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
REAL ESTATE
Expert
REAL ESTATE
Expert
SALES
Intermediate
SALES
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
ENTERPRISE SALES
Intermediate
ENTERPRISE SALES
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate

Languages

Urdu
Native Speaker
English
Expert

Hobbies

  • Reading and research