CRM Application Specialist
Farah Experiences
مجموع سنوات الخبرة :2 years, 4 أشهر
months) Designation: CRM Application Specialist
Duties:
• Design and plan implementation of Business Intelligence platform, Microsoft CRM and various application used across multiple department.
• Collaborate with managers to develop estimates and overall implementation solution plans.
• Manage multiple vendors working on multiple projects for various applications used across company.
• Design business process for Master Data Management and BizTalk implementation.
• Enhance usage and adaptability of Business Intelligence and MS CRM application across various departments.
• Deliver Microsoft CRM training for Sales and Marketing team to enhance the application usage.
• Identify and communicate technical problems, processes and solutions.
• Evaluate user requirements and transform them to assist in design, development and testing phases of applications related to Microsoft CRM system.
• Mocking up specifications for the development team working for vendors, and facilitating the completion, testing and deployment of development projects.
• Supervise support team providing first level support for all application servers related to Microsoft CRM.
Company Name:
Duties:
• Propose design and plan creative solutions on Microsoft Dynamics CRM 4.0, SharePoint and .NET bespoke development
• Perform technical requirements gathering and write technical documents for CRM systems.
• Demonstrate strong analytical and problem solving skills to; identify root causes, outline resolution options, and take appropriate actions to resolve problems.
• Acknowledging and effectively communicating with the clients at all stages of problem solving.
• Write Microsoft Dynamics CRM Plug-ins as well as work on CRM organization administration.
• Identify and communicate technical problems, processes and solutions.
• Writing technical specifications for user requirements, to support application development.
• Lead and co-ordinate teams of CRM developers.
• Research and evaluate
new solutions for CRM application.
• Support the implementation of CRM applications by creating packages and documentation.