ICT Consultant
UNICEF
Total years of experience :21 years, 0 Months
• Participate in the design of extensions and additions to the network and incorporation of new technologies and standards.
• Evaluation and monitoring of servers like Direct Access, File, DHCP, Print, NLS etc
• Implementing a technological solution to meet business needs.
• Management and troubleshooting Hyper-V Failover Cluster.
• Monitoring and evaluation of Disaster Recovery site.
• Backups for virtual machines using Veeam Backup and Recovery.
• Management of document storage on share point team sites.
• Implementation of infrastructure using Cisco routers/switches, Meraki switches and firewalls.
• Microsoft office products, Skype for business, MS teams, share point etc.
• Daily routine IT technical support to field and country office users.
• Analyze and evaluate the ICT needs and in collaboration with ITS/HQ, Information Management Unit and counter parts to determine technical specifications to meet those needs.
• Implement corporate solutions, services and keep systems and application up and running.
• Develop and deploy IT Services for the smooth operations and business continuity.
• Participates in the design of extensions and additions to the network and incorporation of new technologies and standards.
• Managing Windows Server domain Controller, GIS Server, DHCP, DNS, Storage and Print Server on 2008R2/2012R2.
• Protecting data, software and hardware by coordinating, planning and implementing network security measures.
• Identify and evaluate problems, determine the risks and mitigate their impact.
• Installation and configurations of ICT infrastructure (Lan/Wan, hardware/software, telecommunications) and information systems.
• Installation and commissioning of Servers 2003/2008 R2/ 2012 R2.
• Server Virtualization with Windows Server Hyper-V and System Center, ESXI, VMWare
• Develop and implement routine software and hardware maintenance procedures.
• Backup and recovery of Storage Servers and Network Drives.
• Maintaining the Log for Printers, Copiers and Plotters for their supplies and usage.
• Accountable for managing the IT assets inventory.
• Installation of different type of IT related equipment e.g Mobile, Thuraya, VHF, Internet sticks, Laptops, Printers, Scanners, Plotters, Servers, IP Phone, etc.
• Help Desk support to more than sixty users and field offices.
• Responsible for systems planning, Designing, Implementation, Administration, Monitoring, System Administration and Information Security
• Support and Management of more than fifty users in Data Ware House and Software House environment.
• Installation, Maintenance and upgradation of Servers 2008R2, 2007, 2003 etc.
• Configuration and management of Cisco Firewall ASA 5510
• Management of Servers like Domain Server, VSS Server, FTP Server, Proxy Server, Database Server, WSUS server, Antivirus server.
• Daily troubleshooting problems with server and on user’s side.
• Installation and Configuration of Servers and Workstations.
• Cisco router 2600 series configurations.
• LAN/WLAN deployment and troubleshooting.
• Hardware/Software maintenance.
• Video Conferencing setup and troubleshooting.
• Technical Support assistant to corporate users.
• Daily Servers software and security updates.
• Inventory update of all the equipment including Software/Hardware, laptops, desktops, network tools, etc.
• Supervision of DSL Support Team for user’s complaints and quarries
• Monitor team performance and report on performance metrics
• Delegate tasks and set deadlines
• Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.
• IT operations includes but not limited to Mail Services, Networks (LAN/MAN/WAN), Systems, IT Security and ensure Help Desk services are delivered in an efficient way to users.
• Identifies and evaluates problems, determines the risk areas and mitigates their impact.
• Served as escalation point for DSL/PTCL Exchange end, Systems and Network end issues, Troubleshooting IT Problems.
• Review and maintain logging of user complaints/quarries and evaluate that every quarry is properly addressed.
• Users training and guidance on different ICT solutions.
• Support & Management of WAN/MAN Connectivity Links
• DSL Management and Installation, CPE Installation i.e. (Aztech, SpeedTouch, Paradyne, D-link, Wireless routers) troubleshooting DSL queries on client side and on telephone
• Cisco Routers and Switches, Firewalls, Routing and Routed Protocols, VLAN, etc.
• VPN Server Configurations, Point to Point and Remote Access VPN connections.
• Support on users request for Installation and management of Servers 2008R2/2012R2, WSUS, DHCP, FTP, DNS Storage Servers.
• Support and Management of WAN (Layer1, Layer2 and Layer3)
• Port Forwarding through DSL router, bridging mode, PPPoE mode.
• IT support, including planning, software & hardware configurations, user training & help desk services to more than 600 Users.
• Facilitate users with Microsoft Products to avail e-mail facility via mail server on Microsoft Outlook and Outlook Express.
• Help Desk Support and Troubleshooting ICT issues.
• Support and Management of LAN/WAN networks.
• ICT support to user and provide timely solutions.
• Management of proxy server like squid server,
• Deployment of Server2003, ISA2000/2004, DSL installation.
• System support to users for application and windows problems.
• Technical Support assistance for LAN Printers, Scanners, Plotters to corporate users.
• DSL connectivity and its maintenance.
• Hardware/Software maintenance.
• FTP server management and configuration through server2003/Windows XP.
• Users support for DSL Connectivity and Troubleshooting.
• On site DSL routers deployment and telephone line issues.
• PTCL Exchange end issues for user’s line.
• LAN/WLAN deployment projects and its troubleshooting.
• Installation of Software/Hardware.
• Installation and configuration of Wireless routers and access points (Cisco1240AG & LinkSys).
• Hands on experience of diversified communication technologies such as E1 and RF Links
• VPN Server installation and connectivity issues handling.
• Dial-up support to users on phone.
• Connectivity issues and billing checks.
• Timely and up-to-support to users.
• Availability of internet connectivity 24/7.
• ISDN connectivity and its troubleshooting.
• Handling LAN/WAN configuration and management.
• Customer Queries regarding LAN and internet connectivity.
• Telephonic support to customers.
• VPN server installation and management.
• VPN protocols PPTP, L2TP, IPSec.
• Software/Hardware Maintenance.
• Hardware assembling.
• LAN Administration.
• Technical support to clients on phone.
• Creation, loading and activation of Dialup, ISDN in Remote Online Billing System.
• Interconnecting LAN with TCP/IP and NAT.
• Installation of Microsoft Server2003 and Management.
• Installation of ISA2000/2003.
• Troubleshooting LAN/WAN queries.
I have done BS(CS) Hons in Computer Sciences